CustomerCount® and Resort Trades magazine announce that nominations for their annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award (CEP) will close December 31, 2019. The individual winner and the winner’s company will be announced in January and featured in Resort Trades in March 2020.
The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.
The award, in its fourth year, recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. These outstanding team members exemplify the highest standards in customer engagement and service. Judges will review data entered numerically in specific categories of customer and/or member engagement including on-site rating improvements and social media mentions and reviews. Along with the quantitative data narrative descriptions with anecdotes and stories to support the nomination will also be taken into strong consideration.
The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software system which measures and reports customer feedback through branded, customized online surveys.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
About The Resort Trades
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com