Resort Trades Learning Center 08.13.2020 Lisa Kobek Sean Coogan

Sean Coogan Welk Resort Group & Lisa Kobek CustomerCount® discuss how vacation ownership companies can cope, today.

At 1:00 p.m. ET this coming Thursday, August 13, 2020, Resort Trades magazine presents an interactive Town Hall, “New Rules for Owner Communications,” with speakers Lisa Kobek, from CustomerCount®, and Sean Coogan, with Welk Resorts.

Register in advance at to receive a phone call to connect (follow along online on the 13th). Or you may call in at 1:00 p.m. EST by dialing toll-free 833-380-0701.

Supported by sponsor companies that are, themselves, intensely engaged in communications The Contact Group and CustomerCount®, the session is open, free-of-charge, to professionals in the vacation ownership/timeshare industry

Since 2014, Lisa Kobek has been EVP of Client Services and Operations with CustomerCount®, which is an online enterprise customer feedback solution designed specifically for the hospitality industry. Kobek will advise listeners on best practices to use for communicating with owners in engaging and relevant dialogue.

 Sean Coogan is the Vice President of Resort Operations at Welk Resorts, one of the most respected independent brands in the vacation ownership industry.  He has much to share about Welk’s survey structure, how he analyzes data, and how to motivate and retain the best employees.

About The Trades Publishing Company

The Trades Publishing Company, based in the greater Knoxville, Tennessee area, is a B2B multi-channel media company specializing in providing relevant, useful information – free of charge –to professionals in the timeshare resort (vacation ownership) industry in both print and digital media. Visit our website at

About The Contact Group

The Contact Group is a teleservices consulting and management group founded and operated by David Costenbader in 2001. David played a pivotal role in the development and growth of the privately held company, Price Interactive,  which became one of the largest automated platforms and teleservice businesses in the industry. Price Interactive was sold to a public company, iBasis, in 2001 for over $119M which led to the inception of The Contact Group.

Over the last fifteen years, TCG has grown into one of the premier teleservices firms in both campaigns & elections, as well as non-profit sectors, by relentlessly assisting them to attain their annual communication goals. Accolades include winning a Guinness World Record in 2012. We place a high value on executing programs while quickly adapting to changing needs and challenges, which is why we have a history of mutually beneficial, trusting, long-term relationships with our clients. Our experience and track record speak volumes.

About CustomerCount®

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information, visit or call 317-816-6000.  Follow them at on Twitter @CustomerCount or

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