Bob Kobek

CustomerCount® and Resort Trades invite you to show your gratitude by nominating top team members for the CustomerCount® Customer Engagement Professional Resort Trades Award (CEP Award). Nominees come from those with customer-facing interactions with resort guests – be that when they arrive on-site or in the process of helping to plan and effect their vacation. The Award Program is open to anyone from resort managers to call center representatives; front desk agents to housekeepers or activities staff.
This is a unique award,” said Bob Kobek, President of Mobius Vendor Partners, the creators of CustomerCount. “In the hospitality industry, customer satisfaction rules– and those in customer forward-facing roles are key to keeping people happy. This award is designed to acknowledge those team members who make a difference.”

The award, which has no entry fee, is in its fourth year. It recognizes outstanding people who exemplify the highest standards in customer engagement and service within the timeshare resort/hospitality industry.

Sharon Wilson, Publisher of Resort Trades says the publication is “proud to co-sponsor the CEP award with CustomerCount. The CEP Award is designed to honor the folks who make vacations special, from the reservation through the stay. Many of our readers and advertisers are among the participants in the award process. And we encourage everyone in our industry to get involved.”

The judges will select the most valuable customer engagement professional within the timeshare resort/hospitality industry based on online nomination surveys measuring the nominee’s qualifications numerically and narratively. The survey is powered by CustomerCount’s software. Judges will make their assessments in a blind judging process, without knowledge of the individual or their company.

The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.

Nominations for the 2019 CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award officially opened September 2, 2019 and will be open until December 31, 2019. The winner will be announced in March of 2020.

To submit a nomination, fill out the online form.

About CustomerCount®

CustomerCount is a feature-rich, cloudbased survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit or call 317-816-6000. Follow them at on Twitter @CustomerCount or

About Resort Trades

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit