True Incentive/CSNG Names Jeff Kenner to Manager of Training Services
Customer Service Network Group, Fulfillment Provider for True Incentive has named Jeff Kenner to the newly created position of Manager of Training Services.
True Incentive, a Florida-based company that provides incentive-based direct marketing solutions is known for delivering product innovation and quality service to B2B clients, particularly in the Vacation Ownership, Vacation Membership, Financial, Telecommunications, and Auto Industries. The company offers its clients a dynamic online catalog of incentive products such as land vacations, cruise vacations, and airfare designed to impact a company’s marketing and sales objectives.
CSNG is a fulfillment provider for promotional travel incentives, sales awards, gift cards, and cash rebates. The company’s remotely based team redeems hundreds of desirable travel and retail experiences to consumers.
Jeff Kenner will guide the training operations of CSNG, particularly with new hire training, new SOPs for call center operations, coaching, and re-coaching.
He will report directly to Clayton Gring, President and COO of True Incentive who said “A large number of our business clients have trusted us with their customers for many years, and we take that seriously. Our brand promise includes that we deliver high-quality fulfillment service that benefits both our business clients and their customers they trust us to provide exciting and rewarding vacation experiences. That’s why we continue to invest in our training and have brought Jeff on board.”
Jeff S. Kenner brings 30 years of call center training and development experience to CSNG. His natural affinity for developing highly successful sales teams has guided him throughout his career.
As a Navy Veteran, he implements a disciplined approach to his training and development style that has maximized agent efficiencies, which in turn has maximized revenues for the companies he has owned and worked for. His early career was “old school.” He trained staff on the use of Yellow Pages for lead generation and sales revenue. The technology changed but not the basics of educating and motivating a sales team. That’s his role at True Incentive/CSNG.
Jeff commented on his new role: “It’s always exciting to guide new hires through training. However, helping them develop into exceptional sales agents is the most gratifying experience. With CSNG, we have the pleasure of speaking to people about travel, so I like to keep positive energy flowing through training and throughout our agents’ careers. I’m passionate about our products and I enjoy training agents to be the best at fulfilling the travel needs of our customers.”
About True-Incentive
True Incentive’s direct marketing solutions are designed to integrate incentives across media platforms and use the proper combination of print, face-to-face, telesales, cellular, web, email, and video to communicate your message. Integrated marketing communications create stronger, multi-faceted strategic messaging that builds brand awareness, customer loyalty and most importantly, improves response. For more information visit www.true-incentive.com
About Customer Service Network Group
CSNG has a robust online servicing platform that enables users to register, validate and redeem promotional incentives. By having an in-house Contact Center, CSNG is able to provide our clients with exceptional customer service call support, reservations, and fulfillment services. The common goal of helping our clients maintain exceptional relationships with their customers unites our team of talented and motivated travel service professionals.
