Resort Resilience Town Hall

Resort Trades, the timeshare industry’s news journal distributed to every resort in the U.S., will hold an interactive town hall on May 21, 2020 at 1:55 p.m. EDT. Focusing on Resort Resilience, the free event, made available by The Contact Group and co-sponsored by CustomerCount®, will feature key industry leaders addressing issues facing resorts today.

During this time of social distancing, Resort Trades invites everyone involved in the resort industry, including team members from resort and supplier companies, to join a FREE interactive forum as these industry leaders discuss different measures we all can take during this unprecedented time.

Speakers during the Resort Resilience Town Hall include Ann Donahue SVP, Resort Operations and Inventory, Raintree Vacation Club of Raintree Resorts, Nigel Lobo RRP, COO, Grand Pacific Resorts, Lena Combs, CPA, CGMA, RRP, Partner and Tom Durkee, CPA, CGMA, Partner, Withum, Tom Lyons President and CEO, Global Connections, Inc., and Melanie Gring, Chief Strategic Alliances and Brand Officer, Global Connections, Inc.

“We wanted to find a way to knit together the resort community in the face of COVID-19 by providing a platform that allows resort professionals to share ideas for recovery,” says Sharon Wilson, Resort Trades’ publisher. “We are thrilled that David Costenbader of the Contact Group has made this platform available to us and to our readers as it is truly leading-edge technology for hosting virtual meetings.”

Using the Contact Group’s proprietary Broadnet technology, the speakers will be sharing images and slides, conducting participant polls, and even accepting live questions, bringing this virtual meeting to life.

Prior to the event, those who have registered will receive a call to join via phone. Those who have not pre-registered may follow along at

David Costenbader, Founder and CEO of The Contact Group says, “One of the beauties of an interactive Total Teleconference is that we can literally handle any size group up to 250,000 through our partner Broadnet’s technology. Our solution has a patented dial-out function to invite people to a telephone conference, like a quarterly earnings call and the participants will have the opportunity to get their most important questions answered in real time.”

Some of the topics to be addressed include Owner Member Communication, Restarting Resort Operations, Sales and Member Engagement, and Finance, HOAs and Government Aid.

Following the Town Hall, Bob Kobek, president of CustomerCount, will be surveying participants to identify ideas for future sessions or for articles in upcoming issues of Resort Trades and Resort Trades Weekly.

“We really want our readers to know that they can depend on Resort Trades to assist them in finding real world solutions to the problems they face today and every day,” says Sharon Wilson. “This Town Hall event is just one of the many ways we bring the knowledge of industry experts to your desktop.”

Register for the Resort Trades Total Town Hall here.

About Resort Trades

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management, and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit

About The Contact Group

The Contact Group ( is a teleservices consulting and management group founded and operated by David Costenbader in 2001. David played a pivotal role in the development and growth of privately held company, Price Interactive, which became one of the largest automated platforms and teleservice businesses in the industry. Price Interactive was sold to a public company, iBasis, in 2001 for over $119M which led to the inception of The Contact Group. Over the last fifteen years, TCG has grown into one of the premier teleservices firms in both campaigns & elections, as well as non-profit sectors, by relentlessly assisting them to attain their annual communication goals. Accolades include winning a Guinness World Record in 2012.

About CustomerCount®

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit or call 317-816-6000. Follow them at on Twitter @CustomerCount or

One thought on “Resort Trades to Hold Telephone Town Hall

  • May 11, 2020 at 11:05 pm

    Due to other commitments, I will not be available during the date and time of this event.

    Is there a way the event, including the interactive graphics can be eMailed at the conclusion?

    Thanks for any help you can provide.

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