On-Site Service Request Texting Technology Added to CustomerCount® Cloud-Based Customer Feedback System
Bob Kobek, RRP President of MobiusVP and CustomerCount® online feedback management system, has announced yet another enhancement to its system. Along with its strategic technical partner, ConnectionsGRP, MobiusVP has fully integrated text capabilities, an easy-to-use custom SMS concierge app that enables hospitality guests to make on-site service requests. The system is capable of delivering a web app to the guests’ devices upon their check-in.
The platform enables SMS text messaging so resort teams may quickly address issues or place orders as they are requested, not after. Its filters are designed to highlight and alert managers to constructive customer feedback as well as needs.
Guests, Vacation Club members, and Timeshare Owners do not need to download any special apps. As soon as they click on the URL in the text message from the front desk, they are ready to book dinner reservations, make spa appointments, request extra towels, or order room service. The 24/7 On-site Service Request option can be customized to include the property’s unique offerings such as reserving a pool cabana or scheduling a tennis lesson.
Once a guest ”submits” their desired option, the system automatically routes the request to the staff member or department on-site who can complete the job efficiently. For instance, if a guest wants more towels, housekeeping will get the message. Or if a guest wants to engage a trainer in the gym, the text will be routed to that department. Available in 40 different languages, the app ensures that users on both sides of the message understand the request.
According to Anthony Link, CEO of ConnectionsGRP, “We are so pleased to be integrating this technology with CustomerCount. We are proud to have the most proven transformative communication solution alleviating the current crisis of communication most, if not all, hospitality providers have with their guests. Even our competitors call us ‘the experts,’ so we’ve teamed up with (fellow) experts at MobiusVP to make CustomerCount an even more robust tool.”
“This new option for resorts and hotels will make secure communications between guests and staff even easier. With its integration into our feedback platform and our strong reporting component, the tool will be an additional valuable data point for learning more about what customers are looking for and when,” added Kobek. He adds “as with the entire CustomerCount platform, the activity, tracking, alerting, and reporting system is what makes the entire package system so accountable, ensuring an enhanced guest experience.
For more information about incorporating the On-site Request Tool into your resort services, contact Bob Kobek 317-816-6000 x. 100. See a short video here: The 24/7 On-site Service Request.
About CustomerCount®
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by MobiusVP, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000.
About ConnectionsGRP
ConnectionsGRP designs, develops, and deploys transformative communication technology solutions, alleviating the current crisis of communications businesses have with their customers, patients, and guests. ConnectionsGRP’s omnichannel CPaaS communication platform provides connectors to fully integrate all mobile messaging channels (text, WhatsApp, and chat) alongside any businesses’ established voice channel. Connecting businesses to their customers in a more meaningful and simplified way, utilizing mobile messaging as a core communication channel. For more information, visit www.connectionsgrp.com or call 866-767-CGRP.
