CustomerCount® and Resort Trades magazine has opened nominations for their annual 2018 CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award, the coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.
Nominations for CustomerCount Customer Engagement Professional Resort Trades Award opened Tuesday, September 4. Nominations will be open until December 2, 2018 and the winner will be announced in January 2019.
CustomerCount and Resort Trades are looking for the most valuable customer engagement professional within the timeshare resort/hospitality industry. Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. These outstanding team members exemplify the highest standards in customer engagement and service. Their interaction with members and guests shapes the entire guest experience, paving the way and opening the doors to happy smiles and memorable vacations.
The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software.
“Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this award,” said Robert Kobek, president of CustomerCount.
According to Sharon Scott, publisher of Resort Trades, “This is the third year for this award. We’re again proud to team up with CustomerCount to celebrate the timeshare hospitality industry’s often overlooked and under-appreciated resort management professionals.”
The winning customer engagement professional and their company/resort will be profiled in the January issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.
To submit a nomination, visit CustomerCount or Resort Trades for a link to the entry form. Or fill out the online form.
“We know Customer Engagement is a part of the corporate culture and requires the skill and talent that many strive for, and few master. At CustomerCount we want to honor an individual who has shown exceptional performance in an area which frequently goes unrecognized,” said Kobek.
CustomerCount is a feature-rich, cloudbased survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.CustomerCount.com or call 317-816-6000. Follow them at CustomerCount.com/blog on Twitter @CustomerCount or Facebook.com/CustomerCount.
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.ResortTrades.com.
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