Vacatia Wins Three American Resort Development Association Awards

Vacatia Inc., a leading provider of innovative, customer-centric solutions for timeshare resorts, has been recognized with three awards from the American Resort Development Association, the national trade association for the vacation ownership industry.

“Congratulations to our team members who have earned this national recognition,” said Caroline Shin, CEO of Vacatia. “I know we have built a truly exceptional team, and I’m thrilled to see them rewarded for their outstanding service.”

The awards were presented on March 26 at ARDA’s annual conference in Orlando, Florida. Vacatia’s award winners and their respective categories include:

• Hurricane Helene and Milton Response Team (Vacatia Corporate) – Business Administration Team
• Onboarding Team (Vacatia Corporate) – Cross Functional Team
• Sabrina Grasso (Palm Beach Shores Resort, Palm Beach, Florida) – Resort Assistant Manager

Vacatia team members who had previously been announced as finalists include:

• Bryan Greene (Vacatia Corporate) – Sales Management Leader
• Fabiola Herrera (Daily Management Corporate) – Human Resources Professional
• Mandi Mayer (Scottsdale Camelback, Scottsdale, Arizona) – Activities Professional
• Joanna Micele (Ocean Key Resort, Virginia Beach, Virginia) – Activities Professional
• Meghan Sterpka (Scottsdale Camelback, Scottsdale, Arizona) – Resort Department Manager
• Ramona Palmer (Ft. Lauderdale Beach Resort, Ft. Lauderdale, Florida) – Resort Department Manager
• Nickol Walker (VSA Resorts, Virginia Beach, Virginia) – Resort Operations Team Member
• Daniel Hayes, Senior Maintenance Director (Vacation Village at Parkway, Orlando, Florida) – Maintenance Team Member or Manager
• Marnnie Barnes-Boone (Meadow Lake Resort, Columbia Falls, Montana) – Housekeeping Manager
• Prisma Solis Luna (Gold Point Resort, Breckenridge, Colorado) – Housekeeping Team Member
• Allen Bourcier (Vacation Village at Parkway, Orlando, Florida) – Resort General Manager
• Paul Manalang (Ocean Sands Resort, Virginia Beach, Virginia) – Resort General Manager

In 2025, ARDA received hundreds of entries for its awards program. Only a fraction become finalists, and fewer still receive the coveted awards.

“As more and more resorts are choosing Vacatia’s management services, I’m particularly proud to see our Onboarding Team recognized, as many board members have expressed how impressed they were with the efficiency of the process,” Shin added. “Their strategic and thorough approach to streamlining the process of implementing Vacatia’s technology and systems at new properties has been a huge contributor to our success. We can now onboard a new resort in as little as three weeks.”

Vacatia provides innovative solutions for timeshare resorts, offering comprehensive management services to over 460,000 timeshare owners nationwide. By combining a hospitality-first approach with state-of-the-art technology, Vacatia enhances the owner and guest experience while driving financial stability and long-term success for independent resorts. For more information, visit vacatia.com/partnerservices.