Equiant, an Arizona-based accounts receivable servicing provider, has relocated from Scottsdale to the nearby technology hub of Chandler, Arizona. “We needed more space to accommodate both our existing staff and new workers,” says Peter Moody, chief business development officer. “With more than a million highly educated workers within a 30-minute commute, our new location will help us meet the needs of our fast-growing client base.”
The new corporate headquarters at 500 N. Juniper Dr. boasts 9,000 additional square feet of space, including a 50-seat call center, upgraded workspaces for team members, and a larger and enhanced vault for document custody. “We wanted a new headquarters that met all our stated requirements, including a high-growth area, Class A building, surrounding amenities, access to freeways and the ability to attract new talent. Our new Chandler office exceeds all our expectations,” Moody says.
Equiant has become one of the leading timeshare services in the United States with an active serviced portfolio that exceeds $1.5 billion and includes more than 175,000 individual consumer loans and 500,000 maintenance dues related accounts. In 2015, Equiant debuted a new servicing model, Platform as a Service (PaaS), that allows its clients to service their own accounts using Equiant’s accounts receivables platform, which includes loan servicing, maintenance fee servicing and invoicing, a collections module, document custody, and multi-option reporting tools.
This year, Equiant made it even easier to use the PaaS model by offering clients the same leading-edge contact center management tools used in its own call center, eqConnect. Powered by NICE inContact, the global leader in cloud contact center software, it features seamless campaign integration, agentless dialing, real-time key performance indicators, complete contact recordings, long-term storage, advanced recovery call routing, multi-channel contact handling, full skill-based routing and prioritization, total contact blending, multiple dialer modes and customizable dashboards and reports. The agentless dialing feature has already proven popular with Equiant’s clients as it allows them to distribute prerecorded account notifications, prompt inbound callers to reach an agent, and allow account holders to manage their payments, update their personal information, and more.
Even with new self-servicing options, Equiant has also grown its traditional servicing side as the historically tight labor market means clients are finding it difficult to add and retain staff members. “Vacation ownership companies tend to be located in resort communities that need a large labor force, so competition for employees can be fierce,” Moody says. “Our highly trained employees can handle those responsibilities for developers.” The company has also added new employees with financial services and technology expertise to bring these new products to market and assist clients so they get the maximum benefit from the tools Equiant provides.
The industry’s response to Equiant’s new business model has been nothing short of enthusiastic. “Equiant has experienced double-digit year-over-year revenue growth since 2015,” Moody says. “Developers really appreciate Equiant’s willingness to custom tailor solutions to their unique needs. We leverage our expertise to help clients find their most desired and profitable business option.”
To learn more about Equiant’s industry-leading security and receivables servicing, call Peter Moody at (480) 636-4888 or visit www.equiant.com.