CustomerCount® has announced that nominations for the third annual CustomerCount Customer Engagement Professional® PACE Member Award have opened. The winner and their employing company will be announced at the 2018 PACE Convention and Expo on April 15-18 at the Chateau Elan Winery & Resort in Braselton, Georgia.
This award recognizes both an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) member company for the individual’s performance during the 2017 calendar year. Two trophies will be presented. One for the company and one for the individual CEP.
Nominations should focus on the exceptional performance of team members who have contributed to the success of the company. Areas of contribution can be multi-channel including phone, email, and click to chat, and/or any customer contact. This includes all customer engagement professionals. (Examples: supervisors, CSRs, TSRs, team leaders or any customer-facing professional) and is particularly geared toward the frontline.
According to Robert Kobek, President of CustomerCount®, the nomination process will include completing a nomination survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this special award.”
Included in the survey format for entry, nominators must also provide detailed insight regarding the team member’s performance and contribution showing how the nominee’s efforts and achievements have impacted the team, company, and/or community.
Last year’s recipient was Dan Rieke, C.E.C.P, General Manager of All Global Resources in Las Vegas, Nevada. He says that personally he was greatly honored to receive the award and his “company is very proud of (the) achievement. It elevates our stature amongst our clients and vendors.”
Nomination forms are available at: www.cccepaward.com. All nominations must be received by close of business, (March 30, 2018 at 5pm EST). A representative of the nominating company must be registered and in attendance to accept the award. For more information about how to submit a nomination for the CEP Award contact Tom Chandler at: firstname.lastname@example.org, or office 317-816-6000.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com; follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.