CustomerCount®, the online customer feedback management system, has teamed with Montreal based-Keatext, to incorporate the option of text analytics into its popular system. An exclusive Webinar will be held for CustomerCount client’s to educate them about using text analytics to more fully support business intelligence. The free webinar will be live on Wednesday, June 12 at 11.00 EDT. Attendance is limited. Clients may register here .
CustomerCount uses Keatext for text categorization, text clustering, concept/entity extraction, production of granular taxonomies, sentiment analysis and document summarization. In simple terms, explains Bob Kobek, president of Customer Count, “the process ‘sees’ patterns within comments on the survey and then evaluates and interprets the output.”
Webinar attendees will:
- Learn how Keatext artificial intelligence and text analytics provides instant clarity
- Improve brand image by handling issues immediately
- Receive actionable insights from multiple channels
- Learn How to implement a reputation marketing plan
- Know what customers and employees are really saying about your brand
Kobek says “the webinar is a great opportunity to find out more about text analytics and see it in action. The Keatext ‘text mining’ enhancement helps organizations understand customer experiences and build the business intelligence needed to fully engage with consumers on an immediate, meaningful and productive basis.”
“By capturing unstructured data and reporting it in a structured format, businesses can determine which words and phrases are used most often and– in what context,” he continued. “We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.”
“We share the same goals as our clients. That is to embrace a fully engaged customer who is satisfied and loyal to a product or service. A tool that that taps into language nuances is a substantial asset in this quest and that’s why we are holding this webinar—to ensure that our clients are getting the most out of the information we gather and report to them online 24/7/365. We look forward to sharing more about this tool on June 12.”
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard.
Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine, relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities.
Keatext was founded in 2010 by natural language processing pioneer Narjes Boufaden. With a team of full-time PhDs, she is delivering on her vision of developing applied AI that helps businesses cultivate meaningful relationships with their customers.