Nominations for the CustomerCount® and Resort Trades magazine annual “Customer Engagement Professional Award (CEP)” are open online. Now is the time to submit nominations of resort managers, assistant managers, front desk personnel—individuals who exemplify customer engagement within the timeshare resort/hospitality industry.
Nominations will be open until November 2017 and the winner will be announced in January 2018.
The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software.
Nominations should focus on the performance of customer-facing individuals who have contributed to the success of the company in an exceptional manner. Areas of contribution may be extraordinary interactions with members/guests; remarkable improvements in on-site ratings of the resort; innovative training techniques and outstanding social media mentions and reviews. Nominations must include detailed insight regarding the leader’s performance and contribution showing how the nominee’s efforts and achievements have significantly impacted the team, company, and/or community.
“We collaborated with Resort Trades in designing an award program which directly focuses on the customer engagement professionals who are on the front lines every day, working with owners, members, and guests to make their vacation stays enjoyable and seamless,” said Bob Kobek, President of CustomerCount. “These hard-working employees put the ‘hospitality’ in vacationing and they deserve to be acknowledged.”
The winning manager and their company/resort will be profiled in the February issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.
Sharon Scott Wilson, publisher of Resort Trades said “We pride ourselves on communicating important issues to resort managers and resort staff. Honoring these important team members is one way we acknowledge the importance of positive customer engagement at the most primary level.”
To submit a nomination, visit www.ccceprtaward.com.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management, and timeshare-related travel companies. The Trades will be distributed to resorts and resort developers in Mexico, beginning soon. Resort Trades offers display advertising, classified advertising, and directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com and for weekly industry news updates, go to resorttrades.com/resortnation to subscribe to Resort Trades Weekly.
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