Emileta Melliza is the Laundry Attendant at Park Plaza Resort Park City. She is being awarded the SUN Service Excellence Award for her significant contributions to her team during the Coronavirus (Covid-19) pandemic.
The impact of Covid-19 on resort operations and staffing has been tremendous. During the early days of most uncertainty and state lockdowns, Park City Plaza temporarily closed its doors from March until May 2020 with most of the staff furloughed.
Although Emileta is within the high-risk category, as Park City opened its doors, she did not let fear stand in her way. With determination and a smile, Emileta returned to work eager to be as helpful as possible with a skeleton crew. She has since learned many other roles within the housekeeping department from laundry to room attendant, to common areas and deep cleans. Emileta has had a great impact on the overall hotel operations. Additionally, in effort to reduce costs, she took it upon herself to bring in her own facemasks and clothing covers for laundry production to save on SUN provided Personal Protective Equipment (PPE).
Emileta consistently arrives early for her shifts to assist and prep with anything that might need done and always looks for additional projects to attend to. She is a huge help to the front desk staff as well as housekeeping and maintenance departments. She has even been complimented multiple times by the resorts General Manager on her commitment to producing a quality product day after day.
They say dynamite comes in a tiny package and it surely has in Emileta!