It’s awards season! The Golden Globes! Oscars! Grammys! And the 4th annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award (CEP). Nominations closed January 15 and a select panel of judges objectively evaluated the record number of entries and worthy candidates. The final winner and the winner’s company will be announced at the end of February and featured in Resort Trades in March 2020.
The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Nominated candidates included managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. Companies who participated range from resort developers in the U.S. and Mexico, service providers and management companies.
The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and attributes. The submission process is powered by CustomerCount’s software system which measures and reports customer feedback through branded, customized online surveys. Along with specific quantitative data, narrative descriptions with anecdotes and stories to support the nomination are also taken into equal consideration.
According to Robert Kobek RRP, the companies who participate in the award “deserve as much recognition as the nominated individuals. Their corporate culture centers around customer service and engagement. This is why we honor both the entity and the team members who thrive in an environment that puts the customer first.”
Making the cut as the most outstanding (and creating a challenging job for the judges) were these outstanding companies and customer engagement professionals (listed in alphabetical order by company name):
Club Regency at Regency Towers, Guynn O’Dare, Timeshare Property Manager
Club Regina Puerto Vallarta, Alberto Berriel, General Manager
Exploria Resorts, Veta Dimmick, Senior Manager/Member Services
Grand Pacific Resorts, Kendell Dean, Assistant Director of Guest Services/ MarBrisa Hilton Grand Vacations
Raintree Club Regina Cancun, Jesus Rosado, Rooms Division Manager
Raintree Club Regina Puerto Vallarta, Ramses Santana, Rooms Division Manager
Riverwalk Resort at Loon Mountain, Renee Blood, General Manager
Soleil Management, Chris Breed, VP Operations/ Tahiti Village, Tahiti Vacation Club, Club de Soleil
Timeshare Specialists, John Kushman, General Manager
VSA Resorts, William Mitchell/General Manager, Atrium Resorts
The volunteers charged with the task of “blind judging” and selecting a winner from the highly qualified field of entrants are: Scott Bahr (Principal, B Strategy), Howard Bendell, RRP (Principal, Bendell Resort Consulting), Ed McMullen Sr., RRP (Senior Partner, McMullen Development), Angela Ward (Corporate General Counsel, Mastercorp) and Darla Zanini, RRP (DSZ, Inc.) (formerly EVP, ARDA).
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
About The Resort Trades
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com