ResortCom, a pioneer in providing servicing solutions for the timeshare and vacation ownership industry, announced that Michael Flannery has joined its leadership team as Vice President of Information Technology.
ResortCom provides a full suite of timeshare management software, financial services, member services, reservations, and contact center solutions to the hospitality industry enabling clients to grow more rapidly.
Michael began his career in the U.S. Air Force as a Computer Systems Operation Specialist. From there he went on to join the team at the Mirage Hotel/Casino. More recently he worked with Litigation Services Corporation (Las Vegas), integrating 22 disparate companies to one unified organization, including workstation, network website, telephony, and mobile technologies. He deployed the company’s first enterprise level endpoint protection solution and inventory tracking system for IT and Trial equipment.
In addition, Michael serviced at the Chief Information Officer at Crawford Coin and Green Valley Grocery (Las Vegas), where he developed and administered gaming applications, on-demand gaming performance reports, automated imports into the accounting system and advanced cash tracking auditing and reconciliation. He pioneered, planned, and deployed an upgraded company ERP solution to improve the financial reporting and streamline user interaction.
Dennis Morrissey, COO of ResortCom reflects that “Michael also brings a depth of call center experience to ResortCom. During his seven year tenure managing two 800+ user call centers Michael developed an application to standardize call details and improve agent performance. His knowledge in the contact center arena will serve ResortCom very well.”
“We are excited to welcome Michael to our team. He brings an excitement and energy to his new role which, along with his broad-based skill set, will continue to drive improvements in our systems and technologies,” said Dennis Hershey, CFO of ResortCom.
ResortCom provides timeshare management software, financial services, and call center solutions to the hospitality industry. Our full suite of client services includes innovative contact center solutions, reservations, member services, and financial services, enabling our clients to grow at a quicker pace. As the most established provider of member services exclusively to the hospitality/timeshare industry, we are ready to be your partner, helping you achieve exceptional results with rock solid security.