ResortCom Diversifies Pre-Arrival Service to Support Growing Demand from Travel Companies for Zero-Planning, Fun-Based Vacations

ResortCom International, a leader in providing Pre-Arrival vacation services to vacation ownership companies, resorts, and travel companies for years, today announced the launch of its Pre-Arrival Reservations service expansion to Guadalajara, Mexico. This new location will enhance the quality and scope of the services provided by ResortCom’s Pre-Arrival reservation representatives.

ResortCom’s engagement and assistance to vacationers with the Pre-Arrival process has resulted in thousands of successful relationships between vacationers and resorts. Through this Pre-Arrival process, ResortCom creates better, less stressful guest experiences, frees up guests’ time to enjoy their vacation, empowers resorts to provide better on-site service, and reduces the number of guests arriving on-site needing planning assistance.

With this expansion, ResortCom’s team of highly trained, bilingual (Spanish/English) representatives assist guests with all aspects of planning prior to arrival at the resort. Pre-Arrivals service representatives act as an extension of the company or resort to providing personalized, concierge-style services that enhance guests’ overall experience upon arrival, and minimize the time required for guests to plan their stay.

“Travelers appreciate a seamless vacation experience,” explains Courtney B. Franklin, Vice President of Call Center Operations. “There is no greater luxury than having everything planned and ready when you arrive at your destination. We do the research and planning in advance so that our guests can relax and have fun without spending a lot of time planning.”

ResortCom’s Pre-Arrival services were developed as a solution to growing challenges vacation ownership companies experience in meeting guest experience goals:

• Create and sustain high levels of guest satisfaction and engagement throughout the entire vacation experience
• Reduce on-site congestion and service demand associated with planning
• Generate ancillary revenue through direct and curated planning
• Create positive and memorable vacation experiences, even before check-in

ResortCom’s Pre-Arrival services demonstrate unique success in achieving these goals by managing all aspects of a guest’s trip, including reservations, activities, transportation, and other resort-specific services prior to arrival.

Key Features of ResortCom’s Pre-Arrival Services

Personalized Trip Planning

Vacationers are matched with knowledgeable service representatives who provide customized recommendations based on the vacationer’s preferences regarding resort amenities, local attractions, dining, transportation, and experiences.

Transparent and Trust-Building Communication

Vacationers receive clear explanations of pricing, policies, and options at the onset, building a foundation of trust and confidence with their resort partner.

Flexible, Guest-First Solutions: Service representatives make it easy for guests to modify plans, minimizing frustration and eliminating the additional workload burden on on-site teams.

Continuous Experience Improvement

Through continuous guest feedback and communication after departure, ResortCom improves its services and supports its resort partners in enhancing the guest experience.

ResortCom invests heavily in training its Pre-Arrival reservation agents to include immersive educational programs and on-site visits to partner resorts. This enables ResortCom’s agents to speak with accuracy, authenticity, and first-hand knowledge about each resort they represent.

ResortCom’s expansion into Guadalajara represents another milestone in the company’s continued growth and commitment to delivering scalable, guest-focused solutions to vacation ownership companies around the world.

About ResortCom:

ResortCom provides timeshare management software, financial services, and call center solutions to the hospitality industry. Their full suite of client services includes innovative contact center solutions, reservations, member services, and financial services, enabling clients to grow at a quicker pace. As the most established provider of member services exclusively to the hospitality and timeshare industry, ResortCom is your trusted partner, delivering exceptional results with rock-solid security.