CustomerCount® and Resort Trades magazine have opened nominations for their annual “Customer Engagement Professional Award (CEP)”. The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.
Nominations for “CustomerCount/Resort Trades Customer Engagement Professional (CEP)/ Award” opened Monday, September 11th. Nominations will be open until November, 2017 and the winner will be announced in January, 2018.
The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software.
“Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this new award,” said Robert Kobek, president of CustomerCount.
Nominations should focus on the performance of customer facing individuals including Resort Managers, General Managers, and Assistant Managers who have contributed to the success of the company in an exceptional manner. Areas of contribution may be extraordinary interactions with members/guests; remarkable improvements in on-site ratings of the resort; innovative training techniques and outstanding social media mentions and reviews. Nominations must include detailed insight regarding the leader’s performance and contribution showing how the nominee’s efforts and achievements have significantly impacted the team, company, and/or community.
According to Sharon Scott, publisher of Resort Trades, “Last year was our inaugural year for this award. We’re again proud to team up with CustomerCount to celebrate the timeshare hospitality industry’s often overlooked and under-appreciated resort management professionals.”
The winning manager and their company/resort will be profiled in the December issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.
To submit a nomination, visit CustomerCount or Resort Trades for a link to the entry form. Or fill out the online form.
“We know Customer Engagement is a part of the corporate culture and requires the skill and talent that many strive for, and few master. At CustomerCount we want to honor an individual who has shown exceptional performance in an area which frequently goes unrecognized,” said Kobek.
The first recipient of the CustomerCount/Resort Trades CEP Award was Kevan Beall, General Manager of Breckenridge Grand Vacations (BGV) Breck Inn Hotel. The Breck Inn is a hotel that the company operates primarily for tour guests. Since receiving the award, Kevan has been promoted to Assistant GM for BGV’s brand new resort, the Grand Colorado on Peak 8.
CustomerCount® is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. With TripAdvisor® and Onsite Service Requests fully integrated into the system, CustomerCount can measure the entire customer experience from initial marketing contact to post stay. For more information, visit www.CustomerCount.com or call 317-816-6000. Follow them at CustomerCount.com/blog on Twitter @CustomerCount or Facebook.com/CustomerCount.
About The Resort Trades
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.ResortTrades.com.