Bob Kobek, RRP President of MobiusVP has announced yet another major distribution vehicle to deploy its CustomerCount® online feedback management system. MobiusVP/CustomerCount has added WhatsApp Messenger™ as a communication channel for the delivery of its cloud-based surveys and onsite service requests. The application has been made available through its strategic technical partner, ConnectionsGRP.
CustomerCount is the only feedback system with access to the production capabilities of WhatsApp.
The addition of WhatsApp to the CustomerCount platform is an unparalleled breakthrough in communications, paving the way for international travelers to communicate efficiently and quickly whether traveling domestically or abroad.
WhatsApp is a cross-platform fully encrypted instant messaging service for mobile devices that relies on the internet for the transmission of messages. One notable strength of the CustomerCount system is the integration of omnichannel delivery processes. Email, text, QR codes, and online website access make receiving and responding to CustomerCount communications effortless. And now, the addition of WhatsApp to the CustomerCount system provides real-time communications with both international guests and U.S.-based guests traveling outside of North America.
Based on a low-cost subscription model, WhatsApp is an alternative to carrier-billed text messaging via SMS. WhatsApp handles billions of messages every day and represents a fully untapped communication method for the hospitality market. As of 2021, WhatsApp is the most popular global mobile messenger app worldwide with approximately two billion monthly active users, outranking Facebook Messenger at 1.3 billion and WeChat at 1.2 billion users. Following Facebook and YouTube, it is the third most popular social network worldwide.
WhatsApp is used in over 180 countries and is statistically the most popular messaging application in most of them. CustomerCount surveys are available in 40+ languages making WhatsApp convenient and effortless.
“This is a game-changer,” said Bob Kobek. “WhatsApp is all about secure seamless communications for international visitors to the US and for US visitors traveling out of the country. WhatsApp gives resorts, timeshares, and hotels the confidence that users on both sides of the message understand.”
“As any traveler can attest to, Email and SMS texting when North Americans travel internationally or international visitors in North America can be very problematic. Because of some of the fees attached to SMS, and the delays in email communications, the hospitality industry is almost void of communication and feedback tools from these two key demographics,” said Anthony Link, CEO of ConnectionsGRP.
“In addition to the SMS text option, WhatsApp makes communications between guests and staff using the CustomerCount 24/7 On-site Service Request concierge system even easier. Selecting the WhatsApp option will be an additional valuable data point for learning more about what customers are looking for and when,” added Kobek. He adds “as with the entire CustomerCount platform, the activity, tracking, alerting, and reporting system is what makes the entire package system so accountable, ensuring an enhanced guest experience.”
Anthony Link said, “We are so pleased to be integrating our ComTech platform with CustomerCount. We are proud to have the most proven transformative communication solution alleviating the current crisis of communication most, if not all, hospitality providers have with their guests.”
For more information about incorporating WhatsApp as a customer communication tool, watch this video or contact Bob Kobek 317-816-6000 ext. 100.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by MobiusVP, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.CustomerCount.com or call 317-816-6000.
ConnectionsGRP designs develops, and deploys transformative communication technology solutions, alleviating the current crisis of communications businesses have with their customers, patients, and guests. ConnectionsGRP’s omnichannel CPaaS communication platform provides connectors to fully integrate all mobile messaging channels (text, WhatsApp, and chat) alongside any business’s established voice channel. Connecting businesses to their customers in a more meaningful and simplified way, utilizing mobile messaging as a core communication channel. For more information, visit www.ConnectionsGRP.com or call 866-767-CGRP.
WhatsApp Messenger, or simply WhatsApp, is an internationally available American freeware, cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service owned by Meta Platforms. It allows users to send text messages and voice messages,[ make voice and video calls, and share images, documents, user locations, and other content.