Mobius VP partners with MosaicVoice
Mobius VP, developer of CustomerCount®, has partnered with MosaicVoice. MosaicVoice is designed to utilize AI’s power to ensure call center agents always say and do the “right things” by providing highly accurate, automated quality assurance. The platform also analyzes, measures and reports on the “Voice of the Guest” experience on every call.
The Mosaic technology, which alerts, measures and reports on live agent-based calls, allows CustomerCount to report on both solicited feedback (surveys) and unsolicited feedback (analysis of voice interactions in the call center).
CustomerCount President, Bob Kobek says, “ Our philosophy has always been if you aren’t measuring your data you’re just talking to yourself. The full spectrum of measuring the customer experience from the onset, through to the sales and post-stay experience brings extraordinary knowledge to navigating the customer journey pathway. Mosaic has the unique capability to measure both customer reaction and agent performance. We are extremely excited to offer their sophisticated AI platform to our clients.”
Julian McCarty, Co-Founder & CEO/ MosaicVoice says reaching a higher level of the true customer experience can be attained by leveraging both analysis of call center voice interactions and post-interaction customer surveys.
He says with “both the solicited and unsolicited insights combined, an organization has a dramatically clearer understanding of the customer experience. These revelations can be used in both the short term and long term to not only improve customers experiences in general but equally important, give each customer a clear impression that your organization not only recognizes their specific experiences but cares enough to ask about them too.”
“We are very proud to be part of our amazing team that builds powerful products to transform the agent experience. As part of CustomerCount’s robust suite of tools for their hospitality and health industry clients, our technology helps to further pinpoint actionable areas to improve communication and results across all customer touch points,” McCarty continued.
For a demonstration of the power of CustomerCount and the MosaicVoice contact LisaKobek@MobiusVP.com
