Mobius Vendor Partners (MVP), the well-known business process design, management and performance improvement company and creator of the CustomerCount® feedback system, has connected with EVC Marketing Communications to help expand the marketplace for CustomerCount into the United Kingdom and Europe.
MVP launched CustomerCount® in 2007 for a major timeshare exchange company. Since then, the acceptance of the platform has been widespread in the global hospitality sector and other industries as well. An enterprise customer feedback system, CustomerCount is a flexible solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to impact the bottom line.
EVC Marketing is led by Emily Collins who has operated within the travel/timeshare market for over 25 years. Due to this long term experience with numerous developers. RCI, Interval International, DaE, RDO, and ARDA, Emily and her partner John Heffernan understand the very specific issues facing developers, resorts and exchange companies. EVC’s deep background in all aspects of the digital marketing spectrum puts them at the cutting edge of business to business market development.
“Our relationship with EVC has developed organically, “ said Bob Kobek, President of CustomerCount. “We’ve been working with them on various initiatives and it was a natural progression. During our time working together Emily and John learned the ins and outs of our online survey system and we are all pleased to have them as part of our team.”
The system, available in 40 different languages, is the only enterprise feedback management system designed specifically for the leisure travel industry. It is easily adaptable to gather information for numerous industries and a plethora of purposes.
“Being a multi-lingual platform, CustomerCount is an ideal fit for the international marketplace, “said Emily. “We are looking forward to opening up new horizons and helping businesses ‘across the pond’ benefit from this valuable website survey tool.”
With its responsive design and device recognition capabilities, CustomerCount also offers Full Text Search and the ability for guests to make on-site service requests right from their mobile devices.
South of the border, under the direction of Carlos Marchi, CECP, CME, Executive Vice President of Sales for Mexico and Latin America, CustomerCount’s recognition and respect is also on the rise. The expansion to the European Market continues to put CustomerCount on a growth mode, as more businesses embrace the importance of measurement in providing excellent customer service.
About Mobius Vendor Partners
Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts. At Mobius, we provide solutions whose immediate or forecasted impacts are measurable in quantitative and/or qualitative terms. We work with our clients to identify the key performance indicators related to our solutions and develop processes/systems for effective reporting.
About CustomerCount® CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com; follow them at LinkedIn/CustomerCount on Twitter @MobiusVP or facebook.com/CustomerCount.
About EVC Marketing
EVC Marketing is led by Emily Collins who has over 25 years’ experience in the timeshare marketing arena. Over the past 10 years, the EVC Marketing team has focused on providing digital marketing services and developing reputation management strategies for resorts and industry service providers. With such long-standing experience working with timeshare resorts (as well as industry bodies including RCI, Interval International, DaE, and TATOC), the team understands the specific issues facing all resorts offering timeshare and vacation rental products. Today, the team comprises experienced designers, technicians and specialists who deliver all aspects of the digital marketing spectrum including paid search, social media, design, web design, reputation marketing, video creation, content marketing, email marketing and more.