Measure and Manage, Mike Hill, Joins MVP for Employee Experience
Mike Hill, author of Measuring to Manage and a thought leader in employee experience, has joined Mobius Vendor Partners (MVP) to help in the design of a new component of CustomerCount®, a leading cloud-based feedback management system that captures, measures, and reports data.
According to Hill “The new effort, E/X (Employee Experience), is based on a very critical element in business today: measuring the employee experience. Are they productive, happy, loyal, if not, why not? With so many variables and activities in the life cycle of an employee, knowing how employees feel and what they think should be a focus of every business. “
Bob Kobek, President and CEO of Mobius Vendor Partners said “I first became aware of Mike through his excellent book. Measuring to Manage has been a cornerstone in the MVP philosophy. And it was serendipitous that he is based right here in Indianapolis.
“Our customer feedback solution, CustomerCount, provides clients with enterprise feedback, reports, and measures experience. Our technology platform helps employers who wish to measure employee engagement and gauge responses to increase team productivity. Mike is working with us to establish measurement matrixes to use in employee evaluation as an add-on to our existing clients’ service. The new CustomerCount element will also be available to new clients.”
CustomerCount was created in 2007 by Mobius Vendor Partners (MVP), the well-known business process design, management, and performance improvement company. CustomerCount was originally designed to improve the customer experience within three segments: sales experience, contact experience, and product experience. Since then, the acceptance of the platform has been widespread in the hospitality, health, contact center, and education sectors. Measuring The Employee Experience is the latest addition to the robust survey solution.
Mike’s real-life programs have resulted in significant growth for organizations such as family-owned companies, not-for-profits, and publicly traded companies.
He says, “the employees and teams that I work with become more engaged which makes them more productive.”
Mike is an adjunct professor at Indiana University-Purdue University Indianapolis and a Birkman Method Professional.
CustomerCount collects, measures, and reports feedback through branded, customized online surveys. It also measures the quality of the customer experience in more than 40 languages. CustomerCount feedback systems may be integrated into almost any customer interaction ranging from point of original contact to post-trip experience and every touchpoint in between. It is planning to fully launch the E/X measurement tool in Q3.
About CustomerCount®
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/; www.LinkedIn.com/CustomerCount; on Twitter @CustomerCount or facebook.com/CustomerCount.
