Main Street Hospitality Announces COVID Compliance Officer and New Housekeeping Partnership to Ensure Guest Safety

Main Street Hospitality

Sarah Eustis, CEO of Main Street Hospitality Group, announced the company’s appointment of its first CCO – a COVID Compliance Officer. It reinforces the company’s continued commitment to ensuring the highest levels of hygiene and cleanliness are in place for guests, employees, and the community.

As Main Street Hospitality Group continues to welcome guests to its properties throughout the Berkshires, and the newly opened Hammetts Hotel in Newport, RI, the COVID Compliance Officer makes monthly visits to each hotel for routine inspections and engagement with staff and leadership. A board-certified physician, the officer strictly adheres to the Centers for Disease Control and Prevention (CDC), state, and government mandates. The officer also remains informed on the latest public health advancements in order to advise on any necessary changes to the hotels’ protocols and procedures.

“The appointment of the COVID Compliance Officer is the most recent commitment to warmly, and safely, welcoming our guests back to our hotels,” said Sarah Eustis. “In addition to several months of strategic planning that led to our initial creation of safeguards, it is equally important to continue evaluating our health and safety practices with the CCO’s help and expertise. A trusted editor was needed to process the ever-changing breadth of information out there,” continued Eustis.

Another key component is a new partnership with Blue Canary, a company that trains hotels in hospital-level cleaning methods and conducts regular check-ins. Main Street’s housekeeping leaders participated in three days of intensive sessions that focused on best practices and heightened awareness. Attendants were trained in techniques that include longer cleaning times, stronger disinfectants, new cleaning tools, and identifying critical, high-touch areas that require the most attention to ensure guest health and safety.

“This new reality has impacted our housekeeping teams in a huge way. It’s imperative to provide our valued staff with as much support and new technology as possible,” said Eustis. “Main Street Hospitality is committed to staying at the forefront of this,” Eustis concluded.

A full document outlining Main Street Hospitality’s COVID-19 safety standards is linked here.

Main Street Hospitality Group

Formed in 2014, Main Street Hospitality Group is a hotel management company founded originally at The Red Lion Inn in Stockbridge, Massachusetts, with a long tradition of excellence in preservation, innovation, sustainability and operations. As owners and operators of some of the most distinctive hotels in the Berkshires and, most recently in Newport, RI, the company’s mission is to “create places that enable people to connect in meaningful ways” through genuine hospitality, thoughtful operations and an empathy-driven culture. Main Street’s hotel management portfolio includes The Red Lion Inn, Maple Glen at the Red Lion Inn, The Porches Inn at MASS MoCA, North Adams, MA, Hotel on North, Pittsfield, MA, The Briarcliff Motel, Great Barrington, MA, and Race Brook Lodge, Sheffield, MA, an affiliated hotel. Main Street also manages the Hammetts Hotel in Newport, RI, and will grow its presence in Rhode Island with the addition of The Beatrice Hotel in Providence also in 2020. For more information, please visit or call 413-298-1610.