Grand Pacific Resort team members have the opportunity to use text messages to communicate with timeshare owners and guests, thanks to a new partnership with Zingle, a text messaging service for businesses. The launch of this service is already improving satisfaction and optimizing efficiency as owners and guests use text messaging to quickly request towels, housekeeping services, and maintenance repairs as well as provide instant feedback on their stay experience.
“Owners say the text system is a lot more convenient than calling the front desk,” says Holly Ansley, general manager at Grand Pacific Palisades Resort & Hotel. “We route all text messages to a single dashboard, so we can respond quickly and efficiently. Owners also receive confirmation texts, so they know right away that their request has been received.”
The service is particularly appealing to the millennial generation. Many millennials are becoming interested in vacation ownership after staying at a timeshare resort with family members who have owned for years. This incoming generation of owners prefers text messaging over phone calls.
According to Nigel Lobo, chief operating officer of this growing timeshare management company, “As mobile becomes more integrated into the lives of our owners and guests, Grand Pacific Resorts is rising to the occasion by providing our resorts with new tools and resources. Our associates can now service families in a way that matches their communication preferences.”
“We are ecstatic to announce our partnership with Grand Pacific Resorts, which manages some of San Diego’s most distinctive coastal resorts,” says Ford Blakely, Zingle’s founder and CEO. “In today’s marketplace, guests are demanding a heightened service level, which is available through the latest in mobile, on-demand technology. Grand Pacific Resorts is an exciting partner that provides a unique guest experience. We are excited to roll out the Zingle platform and seamlessly connect all messaging communication into one real-time dashboard”
About Grand Pacific Resorts
Grand Pacific Resorts is committed to “Enriching Lives by Creating Experiences Worth Sharing” for more than 70,000 owner families and tens of thousands loyal guests each year. Based in Carlsbad, California, our resort management team tailors its services to preserve the distinctive experience offered by each destination. For more information, visit www.grandpacificresorts.com.
Zingle is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels. Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the software tools to deliver an instant, actionable, and seamless customer service experience. Zingle pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. For more information, visit www.zingle.me.