Grand Pacific Resorts, a timeshare company based in Carlsbad, California, took home two prestigious industry awards, Best Overall Company and Best Team, from Perspective Magazine’s annual awards presentations honoring the best in the timeshare industry. These awards are considered among the highest achievements in timeshare, as the winners are decided in part from votes by their industry peers. The awards were presented at the magazine’s awards ceremony, an annual event at GNEX, held February 4, 2016, in New Orleans.
Grand Pacific Resorts was chosen as the Best Overall Company for its commitment to philanthropy, thought leadership, associate development, owner satisfaction, and continued growth. The management company elevated its social responsibility programs in 2015 and implemented several new programs to benefit its owners and associates.
The company’s owner services department received the Best Team award for the second year in a row. In 2015, Grand Pacific Vacation Services further enhanced service levels and nurtured an engaged culture. The team handled more than 250,000 phone calls and live chats and increased the overall owner use rate by five percent.
Grand Pacific Resorts’ chief operating officer, Nigel Lobo had this to say of the achievements, “We are extremely proud of our team and the recognition we received from Perspective Magazine at GNEX. We look forward to building on our success in 2016 as we continue ‘Enriching Lives by Creating Experiences Worth Sharing.’”
Grand Pacific Resorts creates experiences worth sharing for more than 70,000 owner families and tens of thousands loyal guests each year. Based in Carlsbad, California, our resort management team tailors its services to preserve the distinctive experience offered by each destination. Owners and guests vacation with us year after year because they appreciate Grand Pacific Resorts’ heartfelt service culture and passion for what we do. Associations choose to stay with us because of our commitment to a shared vision of engaged owners, our physical maintenance standards, and the financial strength we build within our resorts. For more information, visit www.GrandPacificResorts.com.
The vacation ownership industry has spent decades adapting to changing consumer expectations, economic cycles, and…
Sales are won or lost in moments of hesitation, trust, and emotional alignment. Here's why…
To automate social media comment moderation, you need an API-connected platform that integrates directly with…
Trinity Service Enterprises has opened a new office in Mexico City, strengthening its operational capacity…
Arizona lawmakers have approved legislation that would create a dedicated licensing framework for timeshare sales…
Editor’s Note: “In our June issue highlighting Top Resort Companies and Top Performers, one theme…