More than 170 hospitality professionals will converge on the Gold Coast to share key insights and best practices at the annual Australian Timeshare and Holiday Ownership Council (ATHOC) Conference this week.
The event will include a robust program of panels and keynote speakers featuring industry leaders from around the globe at Mantra Legends Hotel on September 9 and 10.
High profile attendees include Barry Robinson, President and Managing Director, International Operations at Wyndham Vacation Clubs, and Olivier Chavy, President of RCI Exchanges. Both leaders serve on the executive team of Wyndham Destinations, the world’s largest vacation ownership and exchange company.
Delivering the keynote address to delegates, President of RCI Exchanges Olivier Chavy will be flying in from the company’s headquarters in Orlando, Florida, USA to provide a global perspective on where he sees the future of the industry, as well as his key observations six months into his new role.
With 30 years of experience in international hospitality and executive leadership, Mr. Chavy is responsible for the strategic direction, operation and growth of RCI Exchanges, the largest vacation exchange network in existence, offering 3.8 million members access to more than 4,300 affiliated vacation resorts in 110 countries. Prior to joining RCI Exchanges in 2019, he served as CEO of Mövenpick Hotels & Resorts where he led the company’s expansion through new resort openings, pipeline development, and portfolio growth.
Mr. Robinson oversees operations of Wyndham Vacation Clubs outside North America and leads the international growth strategy for the company’s vacation clubs: Club Wyndham, Club Wyndham South Pacific, WorldMark by Wyndham, Club Wyndham Asia, and Margaritaville Vacation Club. Now dividing his time between Singapore and the Gold Coast, he previously served 15 years as President and Managing Director of Wyndham Vacation Resorts Asia Pacific from the Wyndham Corporate Centre in Bundall, where he was the driving force behind significant property acquisitions and enhanced resort developments, including growing the business to become the world’s largest vacation ownership development operation outside North America.
Conference sessions will explore trending topics such as customer experience, consumer protection, talent attraction and retention, and cybercrime. Speakers include leaders from Wyndham Destinations Asia Pacific, RCI, DAE, Accor Vacation Club, Marriott Vacation Club and Classic Holidays, along with guest speakers including Trevor Hendy AM; Tom Scantlebury, Managing Director, SkyBlue Customer Service Experiences; Professor Michael Adams, Head of School of Law, University Of New England; David Coorey, Australian Financial Complaints Authority; and Paul Eastment, Senior Manager, Investment Managers, Australian Securities and Investments Commission.
The conference culminates in the annual ATHOC awards night, which is committed to recognizing the wealth of talent in the timeshare and holiday ownership industry across Australia.
About the Australian Timeshare and Holiday Ownership Council
The Australian Timeshare and Holiday Ownership Council Limited (ATHOC) is a not-for-profit industry body established in 1994 to represent all interests involved in the Australian timeshare industry and to work toward national industry best practice. ATHOC operates nationally with an elected board representing a range of membership categories covering resorts, timeshare owners, developers and promoters, marketers, exchange companies and organizations providing professional advice to the timeshare industry. On behalf of all Members, the board works closely with members, advocates and administrative and regulatory bodies throughout Australia to achieve the vision and mission of ATHOC. To continually foster a high standard of ethics and adherence to industry best practice amongst Members, all Members are required to abide by a Code of Ethics and a Code of Practice.
About Wyndham Destinations Asia Pacific
Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. As the world’s largest vacation ownership and exchange company, Wyndham Destinations offers everyday travellers the opportunity to own, exchange or rent their vacation experience while enjoying the quality, flexibility and value that Wyndham delivers. The company’s global presence in approximately 110 countries means more vacation choices for its four million members and owner families, with more than 220 resorts which offer a contemporary take on the timeshare model – including vacation club brands Club Wyndham®, WorldMark® by Wyndham and Margaritaville Vacation Club® by Wyndham – 4,300+ affiliated resorts through RCI, the world’s leader in vacation exchange. Year after year, a worldwide team of 25,000 associates delivers exceptional vacation experiences to families around the globe as they make memories to last a lifetime. At Wyndham Destinations, our world is your destination. Learn more at WyndhamDestinations.com. Connect with us on Twitter: @WynDestinations; Facebook: @WyndhamDestinations; Instagram: @WyndhamDestinations.
RCI is the worldwide leader in vacation exchange, housing a unique portfolio of brands. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through the RCI Weeks® program, the week-for-week exchange system, and the RCI Points® program, the industry’s first global points-based exchange system, RCI offers its 3.8 million members access to more than 4,300 affiliated resorts in approximately 110 countries. RCI’s luxury exchange program, The Registry Collection® program, is the world’s largest program of its kind with approximately 200 affiliated properties either accessible for exchange or under development on six continents. RCI’s portfolio of brands also includes Love Home Swap, one of the world’s largest home exchange programs, DAE, a direct-to-member exchange company, and @Work International, a leading provider of property management systems. RCI is part of Wyndham Destinations (NYSE:WYND). For additional information visit our media center or rciaffiliates.com. RCI also can be found on Facebook, YouTube and Twitter.