Equiant Adds to Customer Service Team
Equiant, a Scottsdale, Ariz.-based accounts receivable servicing provider, has named Bradford Beverlin as director of client experience. In this position, Beverlin will manage servicing and product implementations and assure that the firm’s growing client base is maximizing the value of Equiant’s many business-critical products and services.
Beverlin comes to Equiant with more than 12 years experience in property management and vacation ownership with an emphasis in information technology and accounting. A graduate of the University of Nebraska, he has earned several professional certifications in computer programming, human resources and accounting.
“With his broad knowledge of developer operations and portfolio management expertise, Bradford will be a valuable asset to both Equiant and our clients. He comes at a perfect time with the release of our newest product, eqDashboard,” said Peter Moody, chief business development officer. “This is just another example of Equiant’s commitment to delighting our clients by providing the resources they need in the way they prefer to receive them.”
Earlier this year, Equiant began offering its clients the same leading-edge contact center management tools used in own call center, eqConnect. Powered by NICE inContact, the global leader in cloud contact center software, it features seamless campaign integration, agentless dialing, real-time key performance indicators, complete contact recordings, long-term storage, advanced recovery call routing, multi-channel contact handling, full skill-based routing and prioritization, total contact blending, multiple dialer modes and customizable dashboards and reports. The agentless dialing feature has already proven popular with Equiant’s clients as it allows them to distribute prerecorded account notifications, prompt in-bound callers to reach an agent, and allow account holders to manage their payments, update their personal information, and more.
Equiant is one of the United States’ leading structured finance services with an active portfolio that exceeds $1.5 billion and includes more than 175,000 individual consumer loans. Its array of financial technology products and services includes loan receivables and maintenance fee servicing on a fully hosted web platform, PaaS receivables technology, point of sale merchant processing with PCI Level I compliance, document custody (including digital), integrated payments, integrated reporting, integrated communications and now integrated contact center tools for early-stage recovery and delinquency control. To learn more about Equiant’s industry-leading security and receivables servicing, call Peter Moody at (480) 636-4888 or visit www.equiant.com.
