INDIANAPOLIS, IN (June 21, 2018) –CustomerCount®, has teamed with RCI, the worldwide leader in vacation exchange, to launch yet another enhancement to CustomerCount’s enterprise customer feedback system. The new addition to CustomerCount’s feedback capabilities is TravelVUESM, a multifaceted social-analytics and support system that monitors brand sentiment, gathers real-time conversations and provides insight for social media and marketing teams.
TravelVUE is the result of a combination of CustomerCount’s cloud-based distribution and reporting platform and the evolution of RCI’s Timeshare Online Listening center (TOLC), delivering insights from consumer’s social media interactions. Whether travel professionals are focusing on advertising, content or customer care performance, TravelVUE offers aggregated reporting that helps travel professionals make decisions quickly.
Robert Kobek, RRP, CustomerCount’s president said , “CustomerCount’s technology and RCI’s listening tools are a great fit. Working together they can help provide an immediate impact on strategy and is available to any and all resorts”.
Built on the robust platform of CustomerCount and RCI’s award-winning TOLC, the new service monitors both individual resorts and multiple properties across a brand. By leveraging key data from enterprise social media listening technology, TravelVUE gathers information in real time and compiles data into reports that portray essential key performance indicators as well as ratings and reviews in a meaningful and actionable manner. These frequent reports are designed to help capture how trending items impact the brand, and in turn, influence the direction of the resort’s social strategy.
With a tiered pricing model from one resort to several, those interested can sign up for the program that fits their business needs based on their budget and the number of locations they want to include.
Kobek adds, “The hospitality industry in general, and specifically RCI, were the earliest adopters of customer feedback. TravelVUE now offers our clients convenience and essential data to measure and monitor their guest experience in one place. Partnering with RCI on this initiative opens up a new avenue for our clients to gain a complete view of their online communications, customer attitudes and brand perception.”
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com
The top rated customer feedback management system; offering continuous invaluable insights into a company’s Net Promoter Score and customer satisfaction.
RCI is the worldwide leader in vacation exchange, housing a unique portfolio of brands. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through the RCI Weeks® program, the week-for-week exchange system, and the RCI Points® program, the industry’s first global points-based exchange system, RCI offers its app. 3.9 million members access to more than 4,300 affiliated resorts in 110 countries. RCI’s luxury exchange program, The Registry Collection® program, is the world’s largest program of its kind with approximately 200 affiliated properties either accessible for exchange or under development on six continents. RCI’s portfolio of brands also includes Love Home Swap, one of the world’s largest home exchange programs, DAE, a direct-to-member exchange company, and @Work International, a leading provider of property management systems. RCI is part of Wyndham Destinations (NYSE: WYND). For additional information visit our media center or rciaffiliates.com. RCI also can be found on Facebook, YouTube and Twitter.
FOR IMMEDIATE RELEASE
Contact: Robert Kobek (317)816-6000
Media: Georgi Bohrod (610)255-1661