Gordon McClendon, VP, Client Relations for SPI Software, Accepts CEP Award
CustomerCount® and Resort Trades will present the 2020 CustomerCount Customer Engagement Professional (CEP) Resort Trades Award at a Virtual Presentation on April 23, at 1 p.m. EDT.
Gordon McClendon, Vice President/Client Relations SPI Software will accept the honor which recognizes outstanding leaders who exemplify customer engagement within the resort/hospitality industry. Both Gordon and his company SPI will receive trophies.
SPI Sales Director Stephen Green, who submitted the winning nomination, will accept on behalf of SPI. As Stephen wrote“[Gordon] has proven himself to be a leader in the Vacation Ownership industry for over thirty years. He has led by example, supported our industry, and continually leads our company through challenging times. He always puts our customers first, communicates with all employees what our company mission is, and has always been willing to mentor and assist both our employees and customers.”
This year Gordon had the opportunity to apply customer care skills time and time again. Empathy is an often undervalued leadership trait, but Gordon’s genuine concern for clients under duress in 2020 made him once again stand out as a role model.
Every year since 2016, the CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award has been bestowed upon team members involved in the vacation ownership (timeshare) industry. Open to all resort/hospitality industry professionals, the award nominations utilize CustomerCount® software in the nomination and judging process. The nominations are reviewed “blindly” by an expert panel of timeshare industry executives including Howard Bendell, Scott Bahr, Angela Ward, Darla Zanini, and Ed McMullen Jr.
Two other important resort industry professionals placed 2nd and 3rd in the tight competition. The first runner up was Scott Bryant, Senior Director UAT and Implementations/Hilton Grand Vacations. The 3rd runner up for the CEP Award was the very popular bellboy at Club Regina Los Cabos, Edelberto Soto.
According to Robert Kobek RRP, president of CustomerCount, the nominees truly exemplify what this award is all about. “Acknowledging Gordon and SPI’s service to the industry and contributions to making customer service and engagement easy is very rewarding. We are proud to honor them as our 2020 winners.”
Sharon Wilson, RRP, publisher of Resort Trades, said, “Gordon’s CEP Award is so well deserved! We are looking forward to ‘officially’ presenting the trophy on the Resort Trades Learning Center.”
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/, linkedin.com/company/customercount on Twitter @CustomerCount or facebook.com/CustomerCount.
Resort Trades is a broadside print publication distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at resort development, management, and travel companies. The Trades Publishing Company also hosts the resort industry’s most widely trafficked website, www.resorttrades.com, and distributes an ENewsletter, Resort Trades Weekly, each Thursday to 20,000+ subscribers.
SPI Software has a corporate philosophy of continuous development and innovation, which has led them to create the most advanced timeshare/vacation ownership-focused technology in the world. Their system has won an award at GNEX for the last three consecutive years. Developed as state-of-the-art business application software, SPI’s technology is available to the industry as an enterprise system or through individual modules which may be deployed via cloud or on-premises.
Vacatia Inc., a leading provider of innovative customer-centric solutions for independent timeshare resorts, has announced…
As much as we’d all love a crystal ball that accurately predicts the future, the…
During the American Resort Development Association’s (ARDA) 2024 ARDAventure—a first-class annual VIP member retreat designed…
After recently experiencing several poor customer service experiences where an apology would have massively diffused…
At Grand Pacific Resorts, we believe the true magic behind every memorable guest experience is…
While the subject of this article is “Financing, Then and Now,” the underlying reasons this…