CustomerCount®, a cloud-based survey solution providing intuitive real-time reporting has announced the winner of its third annual CustomerCount Customer Engagement Professional® PACE Member Award.
This distinguished award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) Member company for the individual’s performance during the 2017 calendar year. Two trophies were recently presented at the Professional Association for Customer Engagement (PACE) annual Convention and Expo in Braselton, GA: One for the company and one for the individual CEP.
The recipient of the award was Shawndra Tobias , Senior Director of Customer Experience, ETech Global Services, a leading global outsourcing provider for the largest brands in the world. Shawndra was honored for her ability to create and implement critical solutions. Lauded for her proactivity, Shawndra proved herself by guiding her team’s focus to a strong comeback from waning conversion rates for one of ETech’s hospitality clients. She was noted for her passion: for people, her team, and systematic process and the ability to get things done.
The award focused on the performance of team members who have contributed to the success of the company in an outstanding manner. Areas of contribution included any customer contact, including multi-channel, phone, email, and click to chat. Nominees for the award, conceived and presented by CustomerCount, were comprised of customer engagement professionals such as supervisors, CSRs, TSRs, team leaders or any customer-facing professional.
According to Robert Kobek, President of CustomerCount, the nomination process was simplified by utilizing CustomerCount’s online survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous industries and various purposes–including an efficient method in determining a winner for this important CEP award.”
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engage their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.
About ETech Global Services
ETech has grown over the past 20 years to be a leading outsourcing provider of intelligent sales, effortless customer experience, and advanced technology solutions. Started with 400 seats in Deep East Texas and grew to be a global company with 2500 seats without mergers or acquisitions. Today, ETech has 8 successful contact centers located throughout the United States, India, and Jamaica. Global presence, combined with the knowledge and adaptability, allows ETech to provide a remarkable difference to the customers.