INDIANAPOLIS, IN (November 28, 2018) – CustomerCount® and Resort Trades magazine announce that nominations for their annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award will close December 10, 2018. This reflects a one week extension of the previous deadline. The individual winner and the winner’s company will be announced in January and featured in Resort Trades in February.
The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.
Customer Engagement Professional nominations may be submitted for timeshare resort/hospitality industry customer service team members such as managers, assistant managers, front desk people who are in daily contact with members and guests. To qualify, these outstanding team members must exemplify the highest standards in customer engagement and service.
According to CustomerCount President, Robert A. Kobek, RRP, “These are the folks whose interaction with members and guests shapes the entire guest experience, paving the way and opening the doors to happy smiles and memorable vacations.”
The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software system which measures and reports customer feedback through branded, customized online surveys.
“The system can be utilized in numerous ways–including an efficient method in determining a winner for this award,” said Robert Kobek, president of CustomerCount.
According to Sharon Scott, publisher of Resort Trades, “Two trophies will be presented; one for the company and one for the individual CEP. We know Customer Engagement is a part of the corporate culture and requires the skill and talent that many strive for, and few master. The CEP award honors an individual—and his or her company– who has shown exceptional performance. “
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
About The Resort Trades
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com
Contact: Bob Kobek
317.816.6000 Ext. 100
Media Contact: Georgi Bohrod