CustomerCount℠, a cloud based survey solution providing intuitive real-time reporting has announced the winner of its second annual CustomerCount Customer Engagement Professional™ PACE Member Award.
This distinguished award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) Member company for the individual’s performance during the 2016 calendar year. Two trophies were recently presented at the Professional Association for Customer Engagement (PACE) annual Convention and Expo in Tampa, FL: One for the company and one for the individual CEP.
The recipient of the award was Dan Rieke, the General Manager of All Global Resources (AGR)
The award focused on the performance of team members who have contributed to the success of the company in an outstanding manner. Areas of contribution included any customer contact, including multi-channel ,phone, email, and click to chat. Nominees for the new award, conceived and presented by CustomerCount, were comprised of customer engagement professionals such as supervisors, CSRs, TSRs, team leaders or any customer-facing professional.
According to Robert Kobek, President of CustomerCount, the nomination process was simplified by utilizing CustomerCount’s online survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this important CEP award.”
Winner of the CEP Award, Dan Rieke, was lauded primarily for his talent of balancing between compliance and production demands.
According to Adolfo Quintero, COO of AGR “The company has been a model of safe harbor for all the years Dan has been with us. Clients continue to return to us because of the high level of quality and regulatory compliance that we offer. He educates clients on compliance requirements. He also recently held a seminar on compliance to educate our top-level sales executives in the business development department. We are regularly briefed by him on new and upcoming regulations and he continually prepares white papers on matters that are important to our company. The company makes millions of calls, we rely heavily on his guidance for our compliance with telesales rules and regulations.”
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.