Carlos Trujillo
CustomerCount℠, a clcloud-based survey solution providing intuitive real-time reporting, has joined the distinguished group of tourism, hospitality and resort timesharing companies sponsoring the organization’s convention in Puerto Vallarta, Jalisco Mexico to be held at the Sheraton Buganvilias Resort and Convention Center June 20-21.
Celebrating its third decade, AMDETUR (The Mexican Association of Tourism Developers) has been instrumental in promoting a common front focusing on defining an appropriate regulatory framework to allow the growth of the Mexican real estate tourism industry.
CustomerCount will be the official event feedback system for the convention. Attendees will be given several opportunities to provide their opinions on the entire experience from beginning to end.
According to Carlos Trujillo, Executive President of AMDETUR, “CustomerCount’s feedback system will assist the AMDETUR management with planning future events. This year there will be more than 1,000 attendees (between AMDETUR Convention and the local Sales & Marketing Forum), all of whom will benefit from using the CustomerCount system to provide feedback on their experiences. The people at CustomerCount are extremely professional in the consultative way they help us design the surveys. They understand the importance of our attendees engaging in providing us with feedback to help ensure the continuing quality of future events.”
Robert Kobek, President of CustomerCount said “We believe in being a good ‘corporate’ citizen. Supporting organizations which work on behalf of resort developers, customer engagement professionals and the hospitality industry is one of our core beliefs.”
“Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system is available in nearly 40 languages, making it an important tool internationally,” Kobek continued. “We have been working ‘South of the Border’ at an increasing pace, since there are so many fine timeshare and all-inclusive resorts who appreciate the importance of customer feedback to their business. The AMDETUR Convention gives us the opportunity to meet more closely with our clients in that region.”
About CustomerCountSM
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
About AMDETUR
The Mexican Resort Development Association was born in 1987 as a result of the rapid and sustained growth of Mexico’s tourist resort developers and the need to maintain a solid front for negotiating and working together with authorities and private enterprise, to develop standards and define an appropriate regulatory system that would support the Mexican tourist real estate industry. (www.amdetur.org.mx)
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