CustomerCount
CustomerCount®, a cloud-based survey solution providing intuitive real-time reporting, has joined the distinguished group of tourism, hospitality and resort timesharing companies sponsoring the organization’s convention at the Hotel Westin Santa Fe in Mexico City June 12-14, 2018.
AMDETUR (The Mexican Association of Tourism Developers) has been instrumental in promoting a common front focusing on defining an appropriate regulatory framework to allow the growth of the Mexican real estate tourism industry.
CustomerCount will be the official event feedback system for the convention. Attendees will be given several opportunities to provide their opinions on the entire experience from beginning to end.
Carlos Trujillo, Executive President of AMDETUR, said that “Last year’s CustomerCount feedback system gave us for the first time in many years, great insights which helped AMDETUR management to plan this year’s convention. Our attendees come from Mexico, North America, the Caribbean and Latin America. Since the feedback system is fluent in 40 languages, it is extremely advantageous to our constituencies. The CustomerCount team guides us in creating comprehensive and user-friendly surveys. They understand the importance of engaging our attendees, so we may use with feedback to help ensure the continuing quality of future events.”
According to Carlos Marchi, CustomerCount’s Executive Vice President of Sales for Mexico and Latin America, “This year, CustomerCount’s multi-lingual feedback system will assist the AMDETUR management with planning future events. Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system is available in nearly 40 languages, making it an important tool internationally.”
Robert Kobek, President of CustomerCount said “CustomerCount’s presence in Mexico, the Caribbean and Latin America is in growth mode. We are glad to support the work of AMDETUR by sponsoring a breakfast and are pleased to have the opportunity to introduce our survey system along with all of its recent upgrades and enhancements to attendees at this event.”
To see a CustomerCount demonstration at AMDETUR email Carlos Marchi.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
The Mexican Resort Developers’ Association (AMDETUR) is a tourism industry organization that acts as a liaison between federal, state, and municipal authorities and private enterprise in the Timeshare and Vacation Ownership sector, a part of the tourism industry that has seen a steady growth of 4% a year since 2009. AMDETUR works for the defense of common interests of its members, by promoting capital investment in growing tourism in Mexico, serving as a consultation body for government authorities, collaborating with public agencies and private enterprise in promoting training program and creating channels of communication for the purpose of unifying and harmonizing criteria for private sector participation.
The Mexican Resort Developers’ Association (AMDETUR) was founded on July 13, 1987 (30 years ago), and represents 90% of resort developers in investors in the Mexican Timeshare and Vacation Ownership industry. These include exchange companies, investors, sellers, operators, real-estate brokers, law firms and consultants. It has a nationwide presence through local chapters in Mazatlán, Los Cabos, Puerto Vallarta-Riviera Nayarit, Manzanillo, Acapulco, Ixtapa-Zihuatanejo, Cancun-Mayan Riviera, and Cozumel.
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