The deadline for entries into the CustomerCount® Customer Engagement Professional (CEP)/ Resort Trades Award has been extended to December 15, 2016. The award recognizes outstanding leaders who exemplify customer engagement within the resort/hospitality industry.
The winning manager and their company/resort will be profiled in the February issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.
According to Robert Kobek RRP, president of CustomerCount, the nomination process includes include completing an online nomination survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this new award.”
Sharon Scott, publisher of Resort Trades said, “We are promoting this award on a ‘Come one, Come all’ basis. Many of our entrants are from timeshare resorts, but we want to make sure that team members from other resorts are aware that they are eligible as well.”
The criteria and rubric for the award were created by Amy Gregory, RRP, Assistant Professor/University of Central Florida. Independent judges come from the Crossville, TN area where Resort Trades is headquartered.
Nominations should focus on the performance of Resort Managers, General Managers, and Assistant Managers who have contributed to the success of the company in an exceptional manner. Areas of contribution may be extraordinary interactions with members/guests; remarkable improvements in on-site ratings of the resort; innovative training techniques and outstanding social media mentions and reviews. Nominations will need to include detailed insight regarding the leader’s performance and contribution showing how the nominee’s efforts and achievements have significantly impacted the team, company, and/or community.
To nominate a candidate for Customer Engagement Professional go to ccceprtaward.com.
“Professional Customer Engagement individuals deserve special recognition, as do the companies which promote this unique corporate culture awareness. Both CustomerCount and our partner in this endeavor, The Resort Trades are proud to honor those who have shown exceptional performance in an area which frequently goes unrecognized,” said Kobek.
The CustomerCount team introduced the award and named its first CEP winner at the 2016 PACE Convention and Expo.
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
About The Resort Trades
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com