Management & Operations

Service Equals Sales but Sales Does Not Equal Service

A short time ago, I spent a couple of nights at a timeshare resort while on a business trip to…

8 years ago

CustomerCount® Announces Third Annual PACE Member CEP Award Nominations Open for Outstanding Contact Center Professionals

CustomerCount® has announced that nominations for the third annual CustomerCount Customer Engagement Professional® PACE Member Award have opened.  The winner…

8 years ago

Effective Leadership for the Legacy Timeshare Industry

When I first arrived at Defender Resorts more than six years ago I had done a lot of marketing for…

8 years ago

Our Technology Unit Today

The most important factor in technology for our industry is the rapid and constantly increasing growth in the use of…

8 years ago

Vengreso Announces Appointment of Shari Levitin as Advisory Board Member

Vengreso announced today that best-selling author, speaker and sales influencer, Shari Levitin, has been appointed to the company’s emerging Advisory…

8 years ago

Energy Market Update: Natural Gas Production

There is no denying the winter of '17-'18 has been cold. Historic low temperatures have been recorded throughout the United…

8 years ago

Outdoor Water Solutions Introduces New Line of Solar Fountains

Outdoor Water Solutions is introducing a new line of Direct Drive™ high efficiency solar powered fountains for 2018.  Models include…

8 years ago

Why Your Projects Should LockDown Roles & Responsibilities & What Can Happen When They Don’t

If there’s one thing that a hotel owner can do to best protect and guide a project it’s this –…

8 years ago

CustomerCount and Resort Trades Announce 2017 Customer Engagement Professional Award Winner

CustomerCountTM and Resort Trades have announced the recipient of the 2017 CustomerCount Customer Engagement Professional (CEP) Resort Trades Award. The…

8 years ago

The Time To Think About The Future Is Now

One season ends and another will begin soon.  There was a success, maybe even some records were broken, but how…

8 years ago