Management & Operations

Apple Leisure Group CEO Alex Zozaya Named Finalist for Ernst & Young’s Entrepreneur Of The Year Award

Apple Leisure Group® (ALG) CEO Alex Zozaya was recently announced as a finalist for the Ernst & Young 2018 Entrepreneur Of…

7 years ago

Industry Experts Announce Creation of Paramount Vacation Services

Industry experts David Danneberg, (President/Sapphire Vacation Services and Resort Recovery Solutions) and Peter Gust, (CFO/ Sapphire Vacation Services and Resort…

7 years ago

Aqua-Aston Hospitality Appoints New Chief Development Officer

Aqua-Aston Hospitality, a top hospitality company known for its owned brands in Hawaii, the continental United States, and Costa Rica,…

7 years ago

ADG Supplies World’s #1 Surf Attraction to Popular Orlando Hotel

The Grove Resort and Spa in Orlando opened its brand new “Surfari Waterpark” to the public on March 1st. The…

7 years ago

CustomerCount® Announces Third Annual PACE Member CEP Award Finalists

CustomerCount® has announced that nominations for the third annual CustomerCount Customer Engagement Professional® PACE Member Award have closed, and four…

7 years ago

Apple Leisure Group and The Mark Travel Corporation to Join Forces

Apple Leisure Group and The Mark Travel Corporation (“Mark Travel”), two North American travel companies with premier brands offering a…

7 years ago

From Customer… To Member… To Family

One of the things that attracted me to the Vacation Ownership Industry was the ability to create lasting memories on…

7 years ago

Service Equals Sales but Sales Does Not Equal Service

A short time ago, I spent a couple of nights at a timeshare resort while on a business trip to…

7 years ago

CustomerCount® Announces Third Annual PACE Member CEP Award Nominations Open for Outstanding Contact Center Professionals

CustomerCount® has announced that nominations for the third annual CustomerCount Customer Engagement Professional® PACE Member Award have opened.  The winner…

7 years ago

Effective Leadership for the Legacy Timeshare Industry

When I first arrived at Defender Resorts more than six years ago I had done a lot of marketing for…

7 years ago