In the world of my dreams, technology in the legacy timeshare resort management world would be as seamless at connecting…
A short time ago, I spent a couple of nights at a timeshare resort while on a business trip to…
It is that time a year again. Every year after the Christmas and New Year’s holidays, we all are back…
When I first arrived at Defender Resorts more than six years ago I had done a lot of marketing for…
Keeyon Upkins is a Manager in the Financial Services Group of Holiday Inn Club Vacations (HICV). In his current position…
Greg Jordan has served as the Internal Auditor for Breckenridge Grand Vacations for 11 years. As his company has grown,…
The most important factor in technology for our industry is the rapid and constantly increasing growth in the use of…
Jim was my employer, my mentor and my friend for decades. Many of us who worked for him are still…
Trade journals are filled with articles by professionals who dispense wisdom and advice based upon their decades of experience and…
It is not unusual for owners and guests to use these words to describe Willie Walls in Medallia check-out surveys:…