Featured Articles

SEO: Could What You Don’t Know Hurt You?

We recently got a call from a resort company's chief marketing officer requesting copywriting services for news releases and magazine…

7 years ago

Diamond Resorts: At A Glance

• Global headquarters in Las Vegas and Orlando, Fla.• About 8,500 team members• Network of several hundred resorts around the…

7 years ago

Proper Classification – Employee or Independent Contractor

A business might pay an employee and an independent contractor for providing similar or even the same work, but there…

7 years ago

Rediscovering the Magic! ARDA World Returns to Orlando

After sampling the delights of Las Vegas, New Orleans and Hollywood Beach, Florida, the 2019 ARDA World Convention and Expo…

7 years ago

Is Your Legacy Resort Sustainable?

The term “legacy resort” generally refers to hundreds of “sold out” resorts that were created prior to the 1990s that…

7 years ago

Developers Launch ‘Responsible Exit’ Programs and Resources for Owners

Just in time for the holidays, US developers launched a “responsible exit” program to accomplish what none of them ever…

7 years ago

The Multi-generational Workplace

For the first time in history, four very distinct generations are working side by side in the workplace. Individuals with…

7 years ago

What It Takes to be a Winner

The CustomerCount Customer Engagement Professional (CEP) Resort Trades Award What does it take to be a winner? A few years…

7 years ago

Top Team Members | Betty Polonia | Bluegreen Resorts

As Accountant Supervisor for Bluegreen’s massive 745-unit Fountains Resort in Orlando, Betty Polonia is responsible for a complex accounting system…

7 years ago

Benchmark Your New Year’s Resolutions

The fast-paced stress of working in the resort industry doesn’t always give us time to reflect on our direction in…

7 years ago