Organizational risk comes in many forms, encompassing many different types of risk – budgetary, investment, legal liability, security, safety, just…
By Judy Kenninger Although a key element of vacation ownership resorts’ appeal is the idea that guests can prepare their…
Customer service has always been at the forefront of the hospitality industry, and it is important that companies pay attention…
An old joke among timeshare veterans goes like this: "Nobody ever wakes up in the morning and exclaims to their…
I was talking with a customer recently, and he asked me how we managed to transact business forty years ago. …
During the “Timeshare Relief” panel at ARDA World 2018 attendees were given an inside look at the various ways the…
Management company Grand Pacific Resorts won five (5) Gold awards at 2018 ARDA World. Winners included Kelly Brady-Snyder – Inventory…
Workplace drug abuse can threaten your bottom line in many ways. Higher absenteeism. Lower productivity. Costly accidents that spark customer…
Every resort in its own way is special. It’s special to the owners and guest because they are creating memories…
Unless your resort is in a ski belt (or, perhaps especially if it is), you are gearing up for the…