Set the Stage for Success with a Great Return-to-Work Program With the easing of restrictions surrounding the Covid-19 outbreak, businesses…
After the judges reviewed the nominations for the 4th Annual CustomerCount® Customer Engagement Professional Resort Trades Award (CEP Award), they…
Are you certain you are not missing sales? Do you believe your leadership team can perform better? Do you believe…
Let’s set the Negative aside for a moment; that would be the Coronavirus-caused pandemic. This existential threat has shaken our…
As we continue to navigate our way through this COVID19 environment, necessary precautions must be made - resulting in canceled…
What can we apply that we learned from our 2020 pandemic so far? How will it drive long-term change to…
Effectively working remotely is integral to making sure employees communicate sufficiently and efficiently with customers Note: Written mid-May 2020, this…
COVID-19’s effects on the hospitality industry have been wide-spread, shutting down properties and reducing travel and leisure across the world.…
As companies are returning to offices and board rooms, struggling to figure out what to work on first, this is…
Mid-May, 2020 -- Welcome to Playa del Carmen in the heart of the Riviera Maya near Cancun, Mexico. In 2019…