Featured Articles

The Powerful Tool of the Model Unit, In Real Life (IRL) and Virtual Reality (VR)

Tackling the inevitable task of unit renovations at your Resort with success requires the buy-in and enthusiasm of your owners. …

3 years ago

5 Best Practices for Delivering Unparalleled Customer Service

No matter what kind of product or service you are selling, you need to provide customer support. It might be…

3 years ago

Caroline Shin Leading Vacatia to a Bright Future

You’ve seen the steady flow of news from Vacatia Inc., a leading provider of innovative, customer-centric solutions for timeshare resorts.…

3 years ago

Sending Video Direct Messages for Client Engagement

https://youtu.be/DumtXZ4ch7g Welcome to today’s LinkedIn minute. I’m so glad you joined. Today we’ll look at a LinkedIn video Direct Messages,…

3 years ago

Counting On Our Toes

When it comes to homespun customer research in the membership resort industry, there’s good news…and bad news. The good news…

3 years ago

Hiking with Einstein: Key Driver Analysis of Personal Growth Experiences in Outdoor Recreation

History accords a love of Nature to Albert Einstein that throughout his life would be manifest in body, mind, and…

3 years ago

Segregation of Duties for Resorts with Limited Staff

Segregation of duties (SoDs) is an important concept in internal control frameworks, financial reporting, and regulatory compliance. The premise of…

3 years ago

Economists and Industry Leaders Working Through the Bumps

Recently, The Conference Board, an economic think tank, held an online briefing for reporters on the U.S. and global economy.…

3 years ago

Premium Perception Disconnect— Cheer Up, Sparky, There’s a Pill for That

In this first of a two-article series, we introduce the concept of “right-sizing” marketing premiums to match a stipulated show…

3 years ago

7 Strategies for Reducing Timeshare Resort Management Costs

Tips on maximizing staff efficiencies, climate stewardship, and intelligent software When the magic of timeshare maintenance fees is combined with…

3 years ago