Timescape Resorts LLC dba Calyspo Cay Resorts and Calypso Cay Vacation Villas Owners Association Inc. of Kissimmee, Fla., have selected Equiant of Scottsdale, Ariz., to service mortgage loan and maintenance fee receivables. “The servicing platform, technology and overall cost-effectiveness that Equiant delivers were the driving factors,” says Joanna Meyer, chief financial officer for Calypso Cay Resorts.
In the three months since the transfer, Meyer has been extremely pleased with Equiant’s commitment to customer service and the ease-of-use of their technology. “Equiant’s team was very thorough and made the conversion process quite painless,” she says. “Senior-level staff members were on site during the entire process, which gave us the opportunity to clarify procedures, train staff and acclimate them to the new servicing platform. The transition went very smoothly.”
“We are thrilled to work with the management team at Calyspo Cay to deliver best-in-class services to their owners,” says Peter Moody, Equiant’s vice president of business development. “Their dedication to providing a seamless payment process with maximum data security is a natural fit with Equiant.”
Calypso Cay Vacation Villas offers spacious one-, two- and three-bedroom villas with large dining areas, full kitchens, entertainment centers and comfortably furnished living rooms. Resort amenities include two pools, a pool deck with full-service pool bar, a sports court, a beach volleyball court, an 18-hole miniature course, and a daily schedule of activities and events. Adding to the resort’s tropical atmosphere is a lushly landscaped picnic area with a patio, gas grills and background music. In 2016, the resort opened Castaway Cove Adventure Park, which features a 300-foot zip line, extreme air jumpers, a rock climbing wall, rope quest challenge with slide, and a water balloon battle station providing hours of thrilling, family friendly recreation. Located just a few miles from popular local theme parks, Calypso Cay provides guests with peace and calm in their private villas after a day at one of the many exciting nearby attractions.
In recent years, Equiant has invested heavily to improve both functionality and security for its clients. The company stores all customer data at a Tier IV Gold data center, considered the most secure facility in the United States, and also has the technology to facilitate electronic processing of documents and loan servicing. Additionally, Equiant’s new Platform as a Service (PaaS) model allows clients to service their accounts in-house using the industry’s most advanced technology.
To learn more about Equiant’s technology solutions for servicing mortgages, maintenance fees and other receivables as well as document custody, call Moody at (480) 636-4888.
About Equiant: Equiant is one of the leading timeshare servicers in the United States with a serviced portfolio that exceeds $1.3 billion and includes more than 125,000 individual consumer loans and 400,000 dues-related accounts. Equiant’s product suite includes receivables and maintenance fee servicing, invoicing and payment processing, point of sale merchant processing, delinquency control, on-site transitional staffing, document custody, trustee services, and analytic reporting. Learn more at Equiant.com.
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