Kelley Ellert

Kelley Ellert is the Director of Marketing for Defender Resorts, Inc. based out of Myrtle Beach, South Carolina. She is a graduate of the Ball State University School of Journalism and has worked in the travel and tourism industry for more than nine years.

The Price of Not Apologizing—And a Witty Way to Prevent Backlash

After recently experiencing several poor customer service experiences where an apology would have massively diffused the situation, I was wondering…

3 weeks ago

Actionable Strategies for Marketing Independence

Marketing dependency is a dangerous gamble, especially for resorts that thrive on consistent customer engagement and bookings. Avoiding a single…

4 months ago

The Dangerous Gamble of Marketing Dependency

The common phrase “don’t put all your eggs in one basket” originated in 1605 in Don Quixote when author Miguel…

6 months ago

Making Marketing Happen

Advice for making marketing plans that actually get implemented Have you ever devised a marketing plan that never quite materialized?…

8 months ago

How to Prioritize Your Marketing

Unless your company exists in a magical land where money doesn’t matter, you can’t implement every marketing tactic. Yes, someone…

1 year ago

Tactics & Tools to Help Make a Big Marketing Impact

Small to non-existent marketing teams can function and make a big impact thanks to the variety of tactics and tools…

1 year ago

Stories in Hospitality Marketing

One of the marketing industries most respected voices and teachers is Seth Godin and his book “All Marketers Are Liars…

1 year ago

Pinterest: The Ultimate Online Destination for Hospitality Companies to Thrive

There’s about 47,356,346 different things people do on Facebook…From scrolling their newsfeed, to playing games, engaging in heated debates, interacting…

2 years ago

The Internet of Things (IoT) & Hospitality

I know AI is all the rage and dominating tech-focused conversations right now, but before companies start diving headfirst into…

2 years ago

Inspiring Leadership

One of the biggest hurdles leaders have is inspiring their downline to have top performance, even though they may not…

6 years ago