Resort Travel & Xchange; one of the world’s leading timeshare and vacation ownership exchange companies has made tremendous strides in the industry throughout 2017, solidifying its place as a premier exchange innovator.
Throughout the year, RTX remained a mainstay at industry-wide events. The North Carolina-based company kicked off 2017 by returning as a Bronze Sponsor for GNEX 2017, which was held in San Francisco, CA the last week of January. Less than two months later, leading team members of RTX exhibited and sponsored ARDA World 2017 held in New Orleans, LA. In September, RTX headed north to Whistler, BC to sponsor The Canadian Vacation Ownership Association’s, VO-Con ’17. While at VO-Con, RTX was recognized for its pivotal role in working with the timeshare community in Canada by being honored with the Cornerstone Award, which is given out to companies in the industry who display a commitment to emerging technology and customer service. In October, RTX sponsored C.A.R.E.’S Fall conference in in Anaheim, CA, and the TBMA Conference in Las Vegas. To wrap up the final stretch of 2017, RTX sponsored the Chairman’s League Breakfast at the ARDA Fall conference in November in Washington, D.C.
“Having a presence at industry conferences and events is important to make new connections and also to nurture relationships with our existing partners. It’s also a great chance to networking and support industry education and collaboration, said Corina Violette, director of resort partnerships for RTX.
Knowing that customer satisfaction is a top priority, RTX rolled out a brand new phone system and work management program in the call center. The state-of-the-art software by Five9 and Calabrio’s Workforce Optimization has been successful in creating shorter hold times, more flexibility to redirect calls, and overall expanding customer experience. The company also revamped its member’s magazine, RTX Traveler, to feature better photography and more in-depth travel content.
As always, RTX was dedicated to its charitable efforts throughout the year. In April, the company announced its Charitable Giving Plan. Through this plan, RTX and its employees were able to take part in an array of philanthropic efforts. RTX worked with Brother Wolf Animal Rescue, an Asheville, N.C., based no-kill pet adoption center; the Ingles/ Eblen Tools For Schools Drive, a yearly school supply collection event; and sponsored the 5th annual Root Ball to benefit Asheville GreenWorks.
With an expanded partnership with NTOA and a new outreach program designed to help HOAs, RTX is on the cutting edge of exchange. Known for excellent customer service, a suite of traveler perks, outstanding exchange rates, and an impressive 80,000 members, RTX continues to be a household name in the industry.
For more information about RTX visit: www.rtx.travel.
About RTX
Resort Travel & Xchange (RTX) is a timeshare and vacation ownership exchange company based in Asheville, N.C. RTX works with a number of resorts and developers throughout the world to provide the best exchange options possible to its members. In addition to exchange services, RTX offers numerous travel benefits to members, such as reservation protection, rebates, travel discounts and more. RTX also has a robust selection of partner solutions for resorts, management companies, and HOAs, including member servicing, marketing, communications and more. RTX has approximately 80,000 members.
For more information visit www.rtx.travel.