ResortCom Revamps User Experience: A Leap Towards Seamless Digital Interaction

ResortCom, a leading provider of timeshare management software, financial services, and call center solutions to the hospitality industry, launched their new Member Reservation Website in July 2022. This website allows members to check resort availability, make reservations, and pay maintenance fees.  Since its launch, the feedback from numerous members has been overwhelmingly positive, with comments such as “I absolutely love it!” and “The online reservation site is exceptional.” One member even mentioned, “I’ve never had such a seamless reservation experience. The new website is truly remarkable!”

ResortCom is thrilled to share that since the launch of their new website, they have implemented several exciting updates to enhance the user experience on their Member Reservation Website. These improvements, spearheaded by Michael Flannery, VP of IT, and his dedicated team, are poised to elevate the renowned user experience that ResortCom is known for.

The upgraded Account Info page, now loaded with a host of new features, offers users seamless access to the Member Reservation Website on their mobile devices, anywhere at any time. Highlighting ResortCom’s commitment towards effective communication, live chat functionality has been integrated into the platform, enabling users to conveniently connect with the ResortCom team for any assistance or queries.

To better cater to the unique needs of their users, a dedicated section for dietary restrictions and allergies has been implemented. This enhancement aims to provide a more personalized vacation experience for everyone.

Related: ResortCom’s Meaningful Giving Back Initiatives Strengthen Community Bonds

The process of upgrading travel insurance plans has been simplified by displaying the medical upgrade fee more prominently. For members with pending maintenance fee assessments, a new maintenance fee banner page has been created, offering clear reminders, and streamlining the payment process.

Furthermore, significant improvements have been made to the Spanish translations, ensuring effective and precise communication, benefiting Spanish-speaking members.

The updates have received positive feedback. One member expressed, “This is a remarkable improvement. The website is user-friendly, and availability is easily visible. Awesome!” Another member stated, “The website is excellent. I could effortlessly access my requirements and plan my vacation. “A third member shared, “Thank you for providing online reservations! It’s incredibly convenient to use. I was able to make a reservation within 5 minutes, compared to spending half an hour on the phone.”

ResortCom is confident that these updates will transform the member experience. They eagerly encourage users to explore and utilize the enhanced Member Reservation Website, reaffirming their commitment to continually refining and prioritizing the user experience for their valued community of members.

About ResortCom:

ResortCom provides timeshare management software, financial services, and call center solutions to the hospitality industry. Our full suite of client services includes innovative contact center solutions, reservations, member services, and financial services, enabling our clients to grow at a quicker pace. As the most established provider of member services exclusively to the hospitality/timeshare industry, we are ready to be your partner, helping you achieve exceptional results with rock-solid security.