CustomerCount® Customer Engagement Professional Resort Trades Award
Nominations for the 2019 CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award officially open September 2, 2019. The coveted award, in its fourth year, recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.
Nominations for CustomerCount® Customer Engagement Professional Resort Trades Award will be open until December 31, 2019, and the winner will be announced in March of 2020.
CustomerCount and Resort Trades are looking for the most valuable customer engagement professional within the timeshare resort/hospitality industry. Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. These outstanding team members exemplify the highest standards in customer engagement and service. Their interaction with members and guests shapes the entire guest experience, paving the way and opening the doors to happy smiles and memorable vacations.
Last year, the award went to Noyan Suel as Operations Manager of Grand Pacific Resorts’ Carlsbad Seapointe Resort. He has since been promoted to General Manager of Olympic Valley Resort. The year prior, Jeff Brock, now Regional Director of Operations, received the CEP Award from a highly competitive field of nominees.
The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software.
“The flexibility of our online feedback system can be utilized in numerous ways–including an efficient method in determining a winner for this award,” said Robert Kobek, president of CustomerCount. “We will combine the data entered numerically in specific categories of customer and/or member engagement including on-site rating improvements and social media mentions and reviews.
“Along with the quantitative data narrative descriptions with anecdotes and stories to support the nomination will also be taken into strong consideration,” added Bob
According to Sharon Wilson, publisher of Resort Trades, “We’re again proud to team up with CustomerCount to celebrate the timeshare hospitality industry’s often overlooked and under-appreciated resort management professionals. These are the folks at the heart of our industry and we are thrilled to share their accomplishments as living examples of Best Practices.”
The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP. To submit a nomination, visit CustomerCount or Resort Trades for a link to the entry form. Or fill out the online form.
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com
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