Get more face time with your owners
RCI LiveStream supports all of the facets of conventional selling practices so you can talk to your owners and prospects face to face — anytime, from any place with vacation ownership resorts mapping out plans to restart sales and maintain connections to owners during the pandemic, companies are trying to figure out new ways to connect with consumers.
Health experts are calling for people to adhere to social distancing requirements, and many jurisdictions are limiting travel or business operations, making global travel challenging, and creating a difficult environment for timeshare workers to connect with their customers.
While RCI LiveStream was launched several years ago, its availability has never been more important to the timeshare industry. RCI LiveStream is an easy-to-use, interactive online tool designed to boost productivity, optimize marketing funds, support lead generation, and build stronger relationships with owners and prospects.
The product is the first of its kind for the industry, developed specifically for use in a timeshare sales and marketing environment. Since its launch, resorts managers have expanded its use beyond just sales to become a complete customer relationship tool.
“RCI LiveStream enables the next step in customer care, personal sales, and employee training for the timeshare industry,” said Beverly Davis, director of Product Growth. “Our product allows customers to keep in touch with their existing owners and establish relationships with prospects – meeting them when they want to meet, and where they want to meet on their vacation ownership journey.”
Bringing sales teams closer to owners and prospects when they can’t meet in person is the primary benefit of the tool, as it allows people to build relationships and trust in a way that normal video conferencing and phone calls can’t. In addition, RCI LiveStream allows you to present your customized vacation ownership story to new, existing, and prospective owners through use of an engaging and compelling sales tool.
Welk Resorts, Somerpointe Resorts, Wyndham Vacation Clubs, and Astoria are a few of the customers who have recently purchased or expanded their use of RCI Livestream both in the U.S. and around the world.
“The platform can be used virtually at any time, from anywhere, removing many of the limits of the traditional sales floor” Davis said. “It can also be used for many of the services affiliates usually provide at the resort. These range from selling and making account upgrades to educating consumers on the benefits of timeshare, and even providing day-to-day customer services.”
More than just a video conferencing platform, RCI LiveStream allows full interactivity between a presenter and a guest. Sales teams can use touch screen technology to drag and drop relevant content into their audience’s presentation, making it more engaging and interactive. Plus, the presenter has the ability to combine webcam functionality with a video presentation or onscreen graphics for heightened engagement.
RCI Livestream also features a robust reporting tool that can provide important performance indicators. The metrics are tracked, by sales person, and includes the number of presentations, the duration of each one, and the amount of time spent on each topic. Another feature that sets LiveStream apart from other virtual tools is the ability to create a script that’s visible only to the sales person. The scripts are useful for keeping the presentation succinct, while ensuring all relevant highlights are included in the presentation.
“Customers have told us the script feature makes it faster, easier, and less expensive to onboard new sales associates,” Davis continued. “By using RCI LiveStream for employee onboarding and training, people can be ready in weeks instead of months.”
RCI LiveStream isn’t just for sales presentations as the platform can be leveraged for any interaction with owners, including new member welcome calls, answering follow-up questions from new purchasers, and integrating multiple tasks into a single call, resort updates, owner messages, and upgrade offers.
RCI LiveStream is available for RCI affiliates, but can also be purchased by non-affiliated resorts. Customers can inquire about RCI LiveStream by email at rci-resortservices@rci.com.
