Custom Timeshare Management Solutions That Drive Results
You know your resort better than anyone. You’ve walked every hallway, heard every owner concern, and felt the pulse of your property’s unique rhythm. So why do most management partnerships feel like they’re built for someone else’s resort?
Most timeshare management companies arrive with comprehensive contracts and predetermined service menus — the hospitality equivalent of an all-inclusive but mediocre buffet when what you really need is the perfect, tailored entrée.
Two success stories — from Hawaii’s volcanic shores to Oregon’s high desert — reveal what happens when management partnerships start with a simple question:
“What do you actually need?”
Instead of forcing square-peg resorts into round-hole contracts, these collaborations began by understanding what each property already does brilliantly, then filling only the gaps that mattered.
Right Fit: Resort Professional Services
Some resorts don’t need comprehensive management — they need targeted expertise in specific areas. Lea Casa, an independent resort on Hawaii’s Big Island, is a perfect example
The on-site team already excelled at running day-to-day operations but managing rentals internally through VRBO had become unsustainable for their small staff. As more owners aged out or left, rental income became critical to supporting operations and funding property improvements.
According to Marie Bowman, Board President, Lea Casa’s journey to professional rental services started with transformation. Built in 1968 as Kona’s first condos, the property suffered years of underinvestment and cost-cutting that led to negative reviews and reduced RCI trading power. A turning point came when three of five board members aligned on modernizing the resort. They opened a VRBO account to kickstart rental income and used reserves and earnings to fund furniture updates, kitchen improvements, and major plumbing and bathroom renovations.
The Lea Casa board chose Grand Pacific Resorts (GPR) for several reasons:
- A California-based owner network to drive inbound Hawaii demand
- West Coast service agents knowledgeable about Hawaii
- Access to the GPX exchange program, providing owners with expanded vacation options
GPR carefully evaluated Lea Casa’s needs and delivered a tailored vacation services package — not a traditional management contract — focused on what mattered most: professional rental services and enhanced owner engagement.
This partnership gave Lea Casa professional-grade tools and expertise without disrupting what was already working well. With GPR managing inventory distribution, advanced revenue optimization, and access to major rental platforms, the resort could continue focusing on its strengths:
- Personal owner engagement
- High-touch guest service
- Direct community connection
Bowman summarized it best:
“GPR filled the gaps we couldn’t handle in-house, freeing our team’s time while improving financial performance.”
Today, rental income supports ongoing renovations, owners enjoy broader travel opportunities, and Lea Casa has preserved its identity while accessing enterprise-level capabilities that would have been costly and complex to develop independently.
Evolving Partnership Driven by Performance
The partnership between Canyon Rim at Eagle Crest, a 124-unit property in Redmond, Oregon and Grand Pacific Resorts began with different needs than Lea Casa’s. In March 2023, the Vacation Resort Owners Association wasn’t looking for full-service management. Instead, they partnered with GPR exclusively for professional rental services — a focused solution designed to maximize revenue while the board maintained full operational control.
GPR delivered a customized rental services program that:
- Generated competitive rental income
- Streamlined booking processes
- Integrated seamlessly with the resort’s existing team
This approach empowered Canyon Rim to retain full operational control while benefiting from GPR’s revenue expertise and rental distribution network. The result was a faster, more efficient revenue engine — without the costs or risks of building one internally.
After experiencing two years of significant revenue gains, streamlined bookings, and seamless integration with their existing team, the board voted in July 2025 to expand the partnership into full-service management. This evolution was possible because the rental-only approach first proved GPR’s capabilities and built trust — reflecting firsthand experience with GPR’s:
- Operational expertise
- Award-winning service culture
- Commitment to shared success
“The Board of Directors for the Vacation Resort Owners Association at Eagle Crest is excited to partner with Grand Pacific Resorts as our management company,” said Lori Heironimus, VROA Board President. “Their operational expertise, award-winning service culture, and professionalism made them the right choice to help us grow into the future.”
This evolution — from targeted rental services to full-service management — demonstrates how GPR prioritizes partnership over push. By focusing on value first, resorts can test, evaluate, and grow into deeper relationships confidently.
Custom Solutions for Individual Properties
The stories of Lea Casa and Canyon Rim highlight a core principle of the timeshare resort industry: no two resorts share the same needs, challenges, or circumstances.
- Lea Casa required a focused rental strategy and owner services to maximize inventory and fund property updates.
- Canyon Rim needed a broader, phased approach: rental services first, followed by an eventual transition to comprehensive management.
GPR’s strength lies in tailoring solutions rather than forcing resorts into pre-set packages. This begins with a deep discovery process:
How are current operations performing?
How engaged are the owners?
What’s the financial health of the association?
What’s the board’s long-term vision?
What market dynamics shape the resort’s future?
This customization enables resorts to pay only for what they need while accessing enterprise-grade capabilities that improve performance, owner satisfaction, and cost efficiency.
Understanding Your Resort’s Unique Needs
Behind every successful partnership is discovery-driven strategy. Jay Anderson, Vice President of Operations and Performance, explains:
“Before recommending the right service package, I want to understand the full picture of a resort’s current operations and challenges. From delinquency rates to rental performance and owner engagement, we identify where GPR can deliver the most impact.”
Anderson emphasizes GPR’s focus on preserving board control while unlocking professional solutions.
“Unlike some companies that buy inventory and shift decision-making power away from boards, we help monetize assets on their behalf. That keeps control where it belongs — with the association.”
Key Takeaways
- Custom beats comprehensive: Lea Casa needed focused rental and owner services; Canyon Rim tested rental support first, then expanded based on proven results.
- Keep what works: Effective partnerships enhance strengths rather than replacing them wholesale.
- Test before committing: Phased approaches let boards evaluate cultural fit and performance before major transitions.
- Pay for impact: Custom packages ensure investments align directly with revenue, owner satisfaction, and long-term success.
Explore the Possibilities
At Grand Pacific Resorts, we believe the best partnerships begin with a conversation. That’s why we invite board members to explore potential engagements through a confidential, no-obligation discovery session.
These strategic consultations are designed to help your board evaluate the challenges and opportunities unique to your property. Whether you’re exploring support for rentals, communications, full-service management—or simply curious about what’s possible—our team will help map a clear, tailored path forward.
Our approach is rooted in operational excellence and a commitment to collaboration. Just as we set owners and guests up for unforgettable vacations, we aim to set our resort partners up for long-term success. From the beginning, we work as a behind-the-scenes extension of your team—filling gaps, enhancing systems, and preserving what’s already working.
If you’re ready to explore what a partnership could look like, we’d love to talk. Reach out to our Business Development team at (760) 550-8022 or janderson@gpresorts.com.
Not quite ready? Try our Resort Management Assessment to evaluate your current operations and identify where professional services could make the biggest impact.
