Management & Operations

The Price of Not Apologizing—And a Witty Way to Prevent Backlash

After recently experiencing several poor customer service experiences where an apology would have massively diffused the situation, I was wondering…

1 week ago

Refurbishment Hacks: How to Maximize Your Budget in 2024

Let’s face it, resort refurbishments are inevitable. But here’s the good news: a well-planned upgrade doesn’t have to drain your…

2 months ago

Are You Truly Green? Third-Party Certification Proves You’re Walking the Talk

In recent years, the global travel and hospitality industry has witnessed a surge in demand for eco-friendly and sustainable practices.…

2 months ago

Promoting Business-Friendly Regulations

How to Work Productively with Town Officials Abstract: Policies and programs out of Washington can have profound effect on businesses…

3 months ago

Become Referable: The Ultimate Strategy for Sustainable Success

In today’s highly competitive marketplace, standing out isn’t just about having a flashy ad campaign or a trendy social media…

3 months ago

Shopr Rewards Secures Premium Office Space in Downtown Orlando

Shopr Rewards (“Shopr” or the “company”), an innovative provider of instant cash back rewards in the travel industry and beyond,…

3 months ago

The U.S. Vacation Ownership Industry: Commoditization, Sustainable Competitive Advantage & Brand Differentiation

1.Industry Consolidation: A Decade of Transformation The timeshare and vacation ownership industry in the United States has undergone significant consolidation…

4 months ago

Mobius VP enters into Reputation Management enhancement with Keatext AI

Mobius VP, developer of CustomerCount®, partnered with  Keatext AI five years ago to incorporate text analytics into its popular system.…

4 months ago

Hurricane Prep: Before, During, and After the Storm

The Atlantic hurricane season lasts from June 1 through November 30, posing a very real risk of destruction and devastation.…

6 months ago

Sanitation alternatives for swimming pools at timeshare resorts

Chlorine came into use as a sanitizing agent for drinking water and swimming pools in the latter half of the…

6 months ago