The Price of Not Apologizing—And a Witty Way to Prevent Backlash
After recently experiencing several poor customer service experiences where an apology would have massively diffused the situation, I was wondering
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Management & Operations
Refurbishment Hacks: How to Maximize Your Budget in 2024
Let’s face it, resort refurbishments are inevitable. But here’s the good news: a well-planned upgrade doesn’t have to drain your
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Are You Truly Green? Third-Party Certification Proves You’re Walking the Talk
In recent years, the global travel and hospitality industry has witnessed a surge in demand for eco-friendly and sustainable practices.
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Promoting Business-Friendly Regulations
How to Work Productively with Town Officials Abstract: Policies and programs out of Washington can have profound effect on businesses
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Become Referable: The Ultimate Strategy for Sustainable Success
In today’s highly competitive marketplace, standing out isn’t just about having a flashy ad campaign or a trendy social media
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Shopr Rewards Secures Premium Office Space in Downtown Orlando
Shopr Rewards (“Shopr” or the “company”), an innovative provider of instant cash back rewards in the travel industry and beyond,
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The U.S. Vacation Ownership Industry: Commoditization, Sustainable Competitive Advantage & Brand Differentiation
1.Industry Consolidation: A Decade of Transformation The timeshare and vacation ownership industry in the United States has undergone significant consolidation
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Mobius VP enters into Reputation Management enhancement with Keatext AI
Mobius VP, developer of CustomerCount®, partnered with Keatext AI five years ago to incorporate text analytics into its popular system.
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Hurricane Prep: Before, During, and After the Storm
The Atlantic hurricane season lasts from June 1 through November 30, posing a very real risk of destruction and devastation.
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Sanitation alternatives for swimming pools at timeshare resorts
Chlorine came into use as a sanitizing agent for drinking water and swimming pools in the latter half of the
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